Thando Jeffrey

I have 3 years experience at Pick n pay distribution werehouse, the biggest werehouse in South Africa( food industry) I have worked at variuse positions and have learned alot. I have worked for the second biggest insurance company in South Africa(Sanlam) serving 5 years of experience as a contact center consultant and I have learned alot over the years about customer services. Am willing to share my skills to the highest levels with other people.

I have worked as a building caretaker for about a year and the improvemens that I have made with the team of trustees are remarkerble, we transformed the building within a year we did what hasent been done in years. Through out the wholes process, I have gained more experience about property maintenece and working as a building manager. I will be very much gratfull for any oppotunity avaialbe at your company and I would like to hear from you soon.

Building Manager (Property caretaker) at Lindrene Center (2023-01-11 – 2024-01-12)

Building administration, report maintenance, meter readings, small maintenance, tenant system update, security checking, finger print gate access update, managing cleaners, monthly report and attending meetings, collecting documents from office.

• Building administration and report maintenance
• Meter readings
• Doing small maintenence
• Tenant system update
• Checking security and inform of any concern
• Finger print gate access update
• Managing the cleaners hired by property board
• Monthly report and attending meetings
• Collecting documents from office (driving)

Contact center consultant at Sanlam (2018-01-31 – 2023-10-31)

Answering inbound calls and making out bound calls, assisting clients with claims procedures and enquiries, filling documents and creating profiles, amending clients details, sending clients emails and sms's, sending documents and receiving claim documents, creating sales leads, retaining clients from cancelling.

• Answering inbound calls and making out bound calls
• Assisting clients with claims procedures and enquiries
• Filling documents and creating profiles
• Amending clients details
• Sending clients emails and sms's
• Sending documents and receiving claim documents
• Creating sales leads
• Retaining clients from cancelling

Stock Controller at Pick n Pay Distribution Werehouse (2013-01-01 – 2016-12-31)

Checking stock, stock count, moving stock, loading stock into truck, driving forklift, administration work, capturing documents, filling, checking online orders.

• Checking stock, stock count, moving stock
• Loading stock into truck
• Driving forklift
• Administration work, capturing documents, filling
• Checking online orders

National Qualification in Contact center and business process outsourcing support – Bytes IT

Matric (National Senior Certificate) – Masisebenze Comprehensive School (2011-12-31)