Thando Masilela

Results-driven Sales and Technology Specialist with over 6 years of hands-on experience in premium retail environments and technical device sectors. Proven track record of consistently exceeding daily and monthly performance targets while managing complex hardware diagnostics, custom software support, and device lifecycle provisioning. Adept at building strong client relationships, resolving escalations with absolute diplomacy, and maintaining strict corporate compliance frameworks.

Highly self-motivated with verified continuous upskilling across IT systems, robotics automation, and enterprise cybersecurity infrastructure.

Sales Specialist - Hi Fourways Mall (TFG)

(2025-04)

• Drive high-volume daily and monthly floor sales to consistently exceed strict corporate performance targets.
• Provide personalized, premium customer service to cultivate strong, long-term client relationships.
• Offer expert on-the-floor technical assistance, device configurations, and software configurations for smartphones and laptops.
• Promote incoming product lines while ensuring complete, unwavering adherence to visual merchandising layouts.
• Handle complex consumer complaints and account escalations with an advanced degree of diplomacy and professionalism.

Sales Specialist - Hi Maponya Mall (TFG)

(2016-01 - 2019-12)

• Delivered maximum workspace productivity, exceptional floor efficiency, and top-tier service delivery standards.
• Implemented active upselling and bundle-selling techniques to maximize retail income potential and expand store margins.
• Provided complete technical setups, cross-platform software support, and data migrations for consumer laptops and devices.

Sales Specialist - Foschini Eloff (TFG)

(2014-01 - 2016-12)

• Generated consistent sales volumes and efficiently managed high-frequency customer checkout transactions and administrative inquiries.
• Maintained full, rigorous operational compliance with corporate retail frameworks and accurately documented and reported non-compliant floor activities.

National Senior Certificate (Matric) - Zakariyya Park Combined School (2001-01 - 2012-12)