Nombuso Ndlovu
Hospitality Professional
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About
I am seeking a role in the hospitality sector where I can leverage my expertise and innovative skills to drive excellence and contribute to the organisation's growth and success. Committed to upholding the highest standards of integrity and work ethics, I align with the organisation's values and reputation. My goal is to expand my knowledge and expertise, take on additional responsibilities, and make a lasting impact while advancing in my career.
I am dedicated to continuous learning and self-improvement, striving to make a meaningful contribution to the hospitality industry.
Experience
Housekeeping - Suncoast Hotel and Towers
(2020-01 - 2022-12)
- Maintain cleanliness and organization of guest rooms, public areas, and back-of-house areas
- Understanding of cultural diversity and sensitivity
- Familiarity with local hospitality standards and regulations
- Ensure excellent customer service and respond to guest needs
- Work collaboratively with other departments, such as front desk and maintenance
Cleaner - Suncoast Casino
(2023-02 - 2023-07)
- Vacuuming, sweeping, and mopping floors of various types
- Follow safety protocols and use protective equipment
- Maintain cleaning equipment and supplies
Cashier | Waitress - Timber Lake Spur Ranch
(2023-01 - 2023-12)
- Maintaining a clean workspace
- Operating point-of-sale (POS) system
- Providing excellent service to ensure customer satisfaction
- Take food and drink orders from customers
- Handle customer payments and process transactions
Cashier | Waitress - Honchos Flame Grilled Restaurant
(2024-01)
- Maintain a clean and organized workspace
- Serve food and beverages in a timely and friendly manner
- Up selling and promoting special menu items
- Ensure customer satisfaction and resolve issues
- Ensure that health and safety protocols are adhered to
- Operate point-of-sale (POS) system accurately and efficiently
- Deal with any complaints and report issues with management when necessary
Education
National Senior Certificate (2010-12)
TEFL Certificate (2023-12)
Cyber Security Certificate (2024-12)
