Thandolwakhe Mphuthi

Highly organised and results-driven Executive Personal Assistant with over 10 years' experience in corporate banking and 7 years in client services. Proven ability to support senior executives, manage complex diaries, coordinate executive office operations, and handle confidential information with professionalism and discretion. Experienced in Executive Office Management, stakeholder coordination, travel and meeting logistics, correspondence, and administrative processes.

Recognised for attention to detail, reliability, sound judgement, and delivering operational efficiency in fast-paced executive environments.

Executive Personal Assistant at Fullserve Services (2025-08 – Present)

• Managed complex executive calendars, coordinating meetings, client engagements, and project reviews.
• Coordinated domestic and international travel, site visits, conferences, and executive logistics.
• Prepared and edited executive correspondence, reports, presentations, and tender documentation.
• Attended meetings, recorded minutes, and tracked action items to ensure timely follow-up.
• Acted as the key liaison between the Executive Director, internal departments, clients, and external stakeholders.
• Prepared executive briefing packs, including project plans, technical drawings, and supporting documentation.
• Managed confidential information and provided comprehensive executive administrative support.

Executive Personal Assistant at BNP Paribas (2013-09 – 2022-12)

• Managed executive correspondence, emails, calls, and confidential communications.
• Coordinated executive calendars, board meetings, travel arrangements, and complex itineraries with over 98% scheduling accuracy, coordinating more than 20 executive meetings weekly while ensuring zero scheduling conflicts.
• Prepared reports, presentations, correspondence, meeting minutes, and executive briefing documents.
• Liaised with internal departments, clients, and external stakeholders to ensure effective communication.
• Coordinated meetings, events, and office logistics while monitoring budgets and expenditures.
• Coordinated domestic and international travel, producing detailed itineraries and maintaining 100% travel booking accuracy.

Client Service Consultant at CellC (2011-01 – 2012-04)

• Delivered exceptional customer service by handling inbound calls for both prepaid and contract clients, resolving queries efficiently and professionally.
• Handled inbound calls for prepaid and contract clients, resolved account and billing queries, and ensured customer satisfaction through effective communication and prompt service.

Client Service Consultant at Standard Bank (2008-05 – 2010-12)

• Delivered professional client service support across multiple product lines, including Blue Bean, Edgars Credit Card, and general banking portfolios.
• Managed high volumes of inbound client interactions, resolving account, billing, and service related queries promptly and accurately.
• Contributed to customer retention and satisfaction through efficient problem resolution, product knowledge, and consistent service excellence.

Switchboard Operator at Martin Morris Financial Mentors (2007-10 – 2008-05)

• Handled front office and switchboard operations for three companies, provided administrative and coordination support to the Thinkerbox team, and assisted with daily office and client service activities.

Client Service Consultant at Vodacom (2006-05 – 2007-10)

• Delivered frontline customer support for prepaid and data services, assisting clients with activations, billing, and troubleshooting inquiries.
• Resolved customer issues efficiently while maintaining a high level of professionalism and service quality.

BCom in Management Marketing – Boston City Campus (2022)

Diploma in Business Management – Boston City Campus (2020)

Certificate in Business Administration – Boston City Campus (2005)

Certificate in TEFL – TEFL Universal (2023)