Thato Montsho

I have a strong understanding and working knowledge in customer services, logistic processes. I am reliable, flexible within the working environment and able to adapt quickly and positively to challenging situations whilst remaining calm, focused and positive.

Customer Service Consultant - Shoprite

(2018-09 - 2022-05)

• Consolidate all store profiles to understand the customer demographic for each store and clip
• Ensure lost opportunities are built into forward planning post seasonal reviews, peak periods, special occasion through retail diaries
• Integrate with the catalogue manager to discuss, agree and plan for all catalogues
• Continuously adjust preseason and in season performance pertaining to profiles
• Process till transaction effectively in line with till policies and procedures
• Scans and packs at till point and checks all payments for irregularities
• Demonstrates products knowledge and standards and Adhere to store keeping disciplines
• Maintain hygiene, safe and well organized till points
• Demonstrate product knowledge and standards
• Applies selling skills through the customer feedback system, we interact with the customer to help increase the service level agreements and overall satisfaction of our customers
• Effectively manages stock
• Effectively processes till transactions
• Minimizes shrinkage
• Plans, co-ordinates and follows up on activities
• Demonstrates personal leadership
• Assisting on Receiving Invoices and Assisting on delivering Cargo liquor and SAB

Packaging Machine Operator - Heineken Beverages

(2024-05 - 2026-03)

• Operating and monitoring of packaging machinery to ensure efficient production environment processes on Machines and Materials
• Collaborated with team members to adhere to safety and quality standards while managing inventory levels
• Conducted routine inspections, maintained production logs and adhered to safety protocols
• Prepare, set-up and operate process equipment in a production environment, troubleshooting, quality control and efficient workflow management to enhance productivity and minimize downtime. Adhere on First line maintenance processes
• Conducted the 5s and CILT procedures in the packaging environment 5s (Sorting, Set, Shine, Standardize, Sustain), CILT (Cleaning, Inspect, lubricate, tightening)
• Making sure all standards and procedure are followed, Safety and Quality

National Senior Certificate - Mathematical Literacy, Physical Sciences Life Sciences, Geography, IsiZulu, English & Life Orientation - Lakeside Secondary School (2013)

Certificate in Technical Support NQF Level 4 - Ekasi IT Solutions (2015-01 - 2015-11)

Certificate in System Support NQF Level 5 - Ekasi IT Solutions (2016-01 - 2016-12)

Certificate in Production Technology NQF Level 3 - Optimum Technologies (2023-04 - 2024-03)