Theo Zulu

Assisting dasher/drivers on chat with billing accounts, making deliveries to customers, assisting them that the customers order is delivered on time. Assisting with their dasher profile accounts. Making sure that the driver is able todilver and advise based on the account information.

I am currently assisting my team with leave application submitting the teams leave application and making follow up with the application update and checking availability of the days requested and giving feedback weekly with the leave application.

Customer care Agent - DoorDash Merchants

(2024-03)

Assisting dasher/drivers on chat with billing accounts, making deliveries to customers, assisting them that the customers order is delivered on time. Assisting with their dasher profile accounts. Making sure that the driver is able todilver and advise based on the account information.

I am currently assisting my team with leave application submitting the teams leave application and making follow up with the application update and checking availability of the days requested and giving feedback weekly with the leave application.

Teacher - Beyond Buddies Nursery School

(2023-08 - 2023-12)

• Teaching kids aged 5-6 years old grade R
• Teaching them Numeresy, language, teaching them how to read and write
• Helping them develop physical, and their cognitive development
• Teaching them rhymes, imagination play, computer literacy

Customer care agent - CCI South Africa

(2022-04 - 2023-07)

Customer care agent for USA Campaign, answering incoming calls and making outbound calls to Restaurants, receiving emails from restaurant helping with their accounts and billing. Responding to them with their queries and questions about their accounts.

Sales Consultant - iTalk Financial Services

(2021-01 - 2022-02)

Selling Sanlam policies telephonically.

Teacher - Kids at work Nursery school

(2017-01 - 2019-12)

• Teaching grade R children aged 5-6years
• Teaching them how to read and write, Numeresy and language development
• Helping them grow physically and emotionally
• Teaching them computer literacy, rhymes, and develop their cognitive skills

Call centre agent/QA - Merchants Vodacom

(2013-10 - 2016-12)

Answering incoming calls from customers who have contracts with Vodacom. Assisting them with their billing queries, troubleshooting their modems and routers over the line, resolving their queries so that they can get the best solution. Assessing agents calls, making sure that they follow the correct internal business process, assessing the quality of the call was the tone set appropriate on call and was the agent respectful towards the customer.

Making sure that the agent follow the correct customer experience on call.

Lab Coordinator, assistant teacher - Kelokitso Comprehensive High School

(2012-01 - 2013-03)

• Teaching learners from grade 10-12 computer skills, Excell spreadsheet
• Assisting the school in the office with administration work
• Assisting teachers in the classroom with English, life orientation and computer skills
• Lab Coordinator making sure that the lab is clean all computers are working, troubleshooting the computers in the lab

Early childhood development - South West Gauteng College (2012)

Information Technology A+ and N+ - Xtensive ICT Midrand (2013)

Matric - Vorentoe High School (2009)