Thokozile Madilonga

Assisted customers on the arcade floor,ensuring a fun safe and friendly environment for families. Handled customers questions and games pricing ,opening times and promotion.resolved complaints about faulty machines with professionalism

customer care agent - The fun company

(2024-11-03 - 2024-11-29)

• Assisted customers on the arcade floor,ensuring a fun safe and friendly environment for families.
• Handled customers questions and games pricing ,opening times and promotion.resolved complaints about faulty machines with professionalism customer care agent - Nutun

(2024-12)

• Handled inbound calls ,emails and live chats queries,resolving customer complaints and inquiries professionally.
• Logged and tracked all customer interaction accurately using systems like salesforce.
• Resolved complaints and service issues on first contact maintaining a good customer satusfication rating.

Bachelor of education - education - university of the freestate (2024)

12 - Lenasia South High School (2019)