Therese Fritz

Experienced and highly organised business and operations professional with extensive experience in business administration, executive support, operations management, coordination and day-to-day business management. I bring a practical understanding of how to keep a business running efficiently, gained through managing operations, administration, people, suppliers, customers and business processes. I am comfortable working independently, handling confidential information, coordinating multiple priorities and taking responsibility for tasks from start to completion.

Currently completing a Diploma incorporating Business Management and CEO Training, with expected completion in October 2026.

Native

Afrikaans speaker with fluent English and strong written and verbal communication skills. Known for reliability, discretion, initiative and a hands-on approach to problem-solving.

General Manager - The Pink Lodge - George

(2025-09)

Responsible for the overall day-to-day management and administration of the business, ensuring that operations run efficiently and that management, staff, suppliers, customers and external stakeholders are effectively coordinated.

• Manage daily business operations and administrative requirements.
• Coordinate staff, schedules, operational priorities and daily activities.
• Handle business correspondence, enquiries and communications.
• Manage suppliers, purchasing, stock requirements and service providers.
• Monitor bookings, payments and business information.
• Maintain accurate administrative records and operational information.
• Resolve operational problems and make decisions independently.
• Coordinate maintenance requirements and follow up with service providers.
• Monitor business expenditure and assist with financial administration.
• Prepare and communicate operational information and reports.
• Deal professionally with customers, suppliers and external stakeholders.
• Manage competing priorities in a fast-paced environment.
• Maintain confidentiality when dealing with business and personal information.
• Take responsibility for ensuring that tasks are followed through to completion.

Business Administration & Operations - Excel Home Improvements - George

(2019-01 - 2024-10)

Jointly operated and administered a home-improvement business, with responsibility for the administrative and business-management side of the operation.

• Managed day-to-day business administration.
• Handled customer enquiries, quotations and correspondence.
• Coordinated projects, suppliers, contractors and appointments.
• Maintained business records and documentation.
• Managed invoices, payments and general financial administration.
• Coordinated purchasing and supplier relationships.
• Monitored project progress and followed up on outstanding matters.
• Organised schedules and ensured deadlines were met.
• Assisted with problem-solving and operational decision-making.
• Maintained professional relationships with customers and service providers.
• Managed multiple projects and priorities simultaneously.
• Ensured that administrative matters were dealt with efficiently and accurately.

Housekeeping Manager / General Manager - Fairy Knowe Hotel - Wilderness

(2018-02 - 2020-12)

Progressed into management with responsibility for coordinating staff and ensuring the smooth operation of the establishment.

• Supervised and coordinated staff.
• Managed daily operational requirements.
• Assisted with administration and scheduling.
• Coordinated suppliers and maintenance requirements.
• Handled customer communication and enquiries.
• Managed operational problems and ensured timely resolution.
• Maintained standards, procedures and documentation.
• Coordinated multiple priorities in a busy environment.
• Assisted management with business and operational decisions.

Business Owner / Fashion & Production - Thea Koch Designs

(1989-01 - 1990-12)

Worked in fashion production and business operations, gaining experience in production coordination, administration, planning and quality control.

Online English Tutor / Educator

13+ years teaching experience | 2+ years online tutoring. Developed strong communication, organisation, planning, presentation and interpersonal skills through teaching and online professional communication.

• Prepared structured programmes and presentations.
• Managed schedules and appointments.
• Communicated professionally with clients/students.
• Maintained records and progress information.
• Worked independently and managed time effectively.
• Adapted quickly to different requirements and personalities.

Diploma - Business Management & CEO Training (2026-10)

Certification - 150-Hour TEFL/TESOL Certification

Certification - Fashion Design - National Fashion Academy (1999-01 - 1999-12)