Annerize Du preez

Dedicated and adaptable hospitality and administration professional with over five years of management experience across restaurant operations, body shop administration, and education. Proven ability to lead teams, streamline operations, manage financials, and deliver exceptional customer experiences. Approaches every challenge with a proactive, solution-oriented mindset and a commitment to continuous improvement.

FOH Manager - Hennies Oudtshoorn

(2026-02 - 2027-08)

• Oversee all daily front-of-house operations from opening to closing, ensuring smooth and efficient service delivery
• Lead, motivate, and manage a team of staff ensuring proper conduct and full role coverage at all times
• Handle customer complaints and guest satisfaction initiatives, maintaining a positive dining experience
• Manage inventory of food, beverages, and supplies including waste-tracking to optimise cost efficiency
• Control the restaurant's budget, managing labour, food, and utility costs to maintain profitability
• Ensure full compliance with local health, safety, and food handling regulations at all times
• Plan and execute marketing promotions and special events to drive revenue and increase customer footfall
• Create and manage staff schedules, ensuring efficient shift coverage and time management
• Enforce quality control standards to ensure consistently high-quality food and beverage service
• Handle conflict resolution professionally, whether between staff or with dissatisfied customers
• Manage legal compliance including alcohol service regulations and relevant labour law requirements

Manager - Wimpy

(2023-12 - 2025-08)

• Managed end-to-end daily restaurant operations, maintaining high standards from opening to closing
• Led and motivated a team, maintaining conduct standards and ensuring all shifts were efficiently filled
• Resolved customer complaints and championed guest satisfaction across all touchpoints
• Managed stock levels and tracked waste to keep food and beverage costs within targets
• Oversaw the restaurant budget including labour, food, and utility expenditure management
• Maintained full compliance with health and safety codes, food handling, and employee safety protocols
• Planned and implemented marketing promotions and events to boost traffic and sales performance
• Created workforce schedules to ensure optimal coverage and operational efficiency
• Maintained quality control processes to ensure consistent product standards across all service periods
• Managed conflict professionally among team members and with customers, reaching swift resolutions
• Upheld legal compliance including alcohol service regulations and all applicable labour legislation

Administrator / Stock Controller - Revamp Body Shop

(2022-01 - 2023-12)

• Managed all front-office functions including answering calls, responding to emails, and handling customer enquiries
• Coordinated customer appointments and managed booking capacity to prevent scheduling conflicts
• Generated and reviewed repair estimates, collaborating closely with estimators and technicians for accuracy
• Liaised with insurance companies on claims, ensuring all paperwork and approvals were processed correctly
• Managed parts inventory, placed orders, and tracked stock levels to prevent repair delays
• Generated accurate invoices covering all labour, parts, and service charges for customers
• Tracked vehicle repair progress and kept customers regularly informed of any timeline changes
• Handled all general administrative duties including filing, mail, and day-to-day office management

Education Assistant - Champions Care Centre

(2021-01 - 2022-12)

• Assisted with classroom instruction by delivering lessons, supporting small groups, and facilitating hands-on activities
• Provided targeted support to students with learning difficulties, language barriers, or behavioural challenges
• Supported classroom management to maintain a positive and productive learning environment
• Prepared teaching resources including worksheets, instructional materials, and learning aids
• Monitored and recorded student progress, communicating findings to teachers to inform lesson planning
• Supervised students during non-classroom activities including lunch, recess, and field trips
• Provided administrative support including grading assignments, entering grades, and organising student records

Outeniqua High School (2017-01 - 2021-12)

Outeniqua Primary School (2013-01 - 2016-12)