Thina Mashiyi

Dedicated and PSIRA registered Grade E-C certified Security Officer with strong training in access control, patrol procedures, and incident reporting. Punctual, alert, and physically fit. Well trained and committed to maintaining a safe and secure environment for staff, clients, and property. Eager to apply skills and grow with a professional security team.

Sales/Call Centre agent at Alpha Konnect – Call Centre (2024-02 – 2024-11)

• Made outbound sales calls to market business services and products to new and existing clients.
• Advised clients on product benefits, pricing, and packages to match their business needs.
• Worked in a high-volume, target-driven environment while ensuring quality of service

Customer service at Onecart (2022-11 – 2023-08)

• Served as an online personal shopper for customers, selecting and substituting items based on preferences
• Maintained high accuracy under time pressure to meet order deadlines and delivery windows.
• Built rapport with diverse customers by adapting communication style to different needs and personalities.
• Upheld company service standards and confidentiality while managing sensitive customer data

Matric – Kusile Comprehensive School (2019)

Office Manager Diploma – Merchants Academy (2024)