Thobejane Ntombi

Resourceful and results-driven professional with extensive experience in debt collection and financial negotiations. Adept at building rapport with clients, managing sensitive financial discussions, and implementing strategic payment recovery plans to enhance company revenue and reduce outstanding debts. Skilled at maintaining accurate records, responding to client inquiries, and collaborating with team members to resolve complex cases efficiently.

Call center consultant at Medaco Revenue Solutions (2025-07 – Present)

Team lead at Cartrack (PTY LTD) (2025-04 – 2025-06)

• Managing the collection of all payments and debts
• Responding to client's queries
• Managing and collecting debts from clients
• Setting up the terms of credit for clients
• Leading and mentoring a team of debt collectors to achieve monthly recovery targets
• Developing and implementing team performance metrics to improve efficiency and accountability
• Coordinating regular team meetings to address challenges and share best practices

Inbound at Cartrack (PTY LTD) (2022-10 – 2025-04)

• Negotiating payments plans
• Managing the collection of all payments and debts
• Responding to client's queries
• Managing and collecting debts from clients
• Setting up the terms of credit for clients
• Handling inbound calls from debtors and clients to resolve payment issues
• Providing detailed information on billing and account status to inbound callers
• Verifying debtor information and updating accounts based on inbound call interactions

Debt collector- Outbound at Cartrack (PTY LTD) (2019-07 – 2022-10)

• Negotiating payments plans
• Managing the collection of all payments and debts
• Responding to client's queries
• Managing and collecting debts from clients
• Setting up the terms of credit for clients
• Contacting debtors to inform them of outstanding debts and payment deadlines
• Arranging and confirming payment schedules with clients to facilitate debt repayment

Debt collector 2/4 at Brooks and Luyts attorneys (2018-06 – 2019-07)

• Track debtors who owe money from overdue bills
• Negotiate payments methods with debtors
• Keep track of the debtors to make sure that they are repaying what owed
• Negotiate payment plans and settlements with debtors to recover outstanding balances
• Manage outbound communication campaigns to consistently follow up on overdue accounts

Debt collector at HTN ATTORNEYS (2017-01 – 2018-06)

• Help the company to get paid what is due to them
• Track debtors who owe money from overdue bills
• Negotiate payments methods with debtors
• Keep track of the debtors to make sure that they are repaying what owed
• Develop and implement effective debt recovery strategies to maximize company revenue

Customer assistant (RE Brand) at Woolworths (Mall of Africa) (2016-02 – 2016-11)

• Advertising RE brand clothing
• Helping customers when shopping
• Launching of new clothes the brand monthly
• Keening the floor neat and clean always
• Assisting customers in selecting RE Brand clothing that meets their preferences and needs

NQF level 2 – Ekurhuleni west college (2012-01 – 2012-12)

National Senior Certificate /Matric (2010-01 – 2010-12)