Bera Lusaki

Diverse experience in customer service, sales, and hospitality roles, including positions as a Customer Service Agent, Sales Agent, and Waitress. Demonstrate strong interpersonal skills and a commitment to providing exceptional service and positive customer relationships. Known for being responsible, adaptable, and hardworking with a proven ability to work effectively in team settings.

Possesses a friendly demeanor and the perseverance to tackle challenges, ensuring consistent performance in high-pressure environments.

Objective: Dedicated customer service agent with proven expertise, resolving customer inquiries and enhancing satisfaction. Skilled in effective communication and problem solving, aiming to leverage strong interpersonal skills and a customer focused approach to contribute positively to a dynamic team and improve overall customer experience.

CUSTOMER SERVICE REPRESENTATIVE - Merchants - Salt River

(2025-10)

At Merchants, I worked in the bilingual campaign French and English which is Loblaw, so there are different departments however I specifically deal with loyalty cards which is like a smart shopper but even better where people use these cards to make ends meet. From there, I was promoted to the the email team in 3 months. Everything which I was doing on calls, was being done on emails.

We us systems such as Salesforce, Guru and Copilot. I had targets to meet, 64 emails at the end of the day, 10 emails per hour.

CUSTOMER SERVICE AGENT AND SALES AGENT - 121 BPO Services - Century City

(2024-09 - 2025-08)

For my first campaign, my job was to process payments on behalf of merchants and assist leads with their enquiries. Processing refunds and responding to emails from clients was my job as well. For my second campaign, my job was to contact clinic owners and makes sure that the clinics were still running as a clinic, their credentials are up to date so that people can get a hold of their clinic without any complications.

Credentials such as clinic numbers, emails, websites, e.t.c. My last campaign, my job was to open boom gates for security or exit gates for people passing through the mall that are having an issue to exit on their end.

SALES AGENT - P3 People - Waterfront

(2024-05 - 2024-08)

My job was to sell the products that I was trained on to leads, make my weekly targets, and monthly commission.

WAITRESS AND HOSTESS - Micaffe - Cape Town

(2024-02 - 2024-05)

My job was to welcome guests into the restaurant and provide the menu's, take their orders, and serve their meal once ready. My job was to make sure that the restaurant was clean at all times, especially after the guests had their meal. My job was to assist the guests with their enquiries about the restaurant, menu's, specials, e.t.c.

SALES REPRESENTATIVE AND CASHIER - House of spice - Parow Centre

(2023-03 - 2024-02)

My job was to assist customers with finding the items in the shop and assisting them with their other enquiries. My other job was to ring up what they bought on the till and provide the correct change. At the end of the day, my job was to cash up and leave a float for the next day. In conclusion of my call centre experience so far I've worked for Americans, Canadians, South Africans, Australians, and the UK.

Matric - Parow high school (2018-01 - 2022-12)