Thobile Ignatia

Dedicated and hardworking professional with experience in customer service, administration, sales, financial clerical work, and call centre environments. Able to handle high-pressure situations, communicate effectively with clients, and maintain accuracy in administrative and financial tasks. Seeking opportunities to grow within a stable and reputable organisation.

Timekeeper - SGB Cape

(2024-10 - 2025-12)

• Recorded and maintained accurate employee attendance and timekeeping records.
• Captured daily clock-in and clock-out times and verified timesheets.
• Monitored absenteeism, leave, overtime, and shift schedules.
• Prepared and submitted timesheets for payroll processing.

Administrator - SGBC Cape

(2024-05 - 2025-12)

• Managing daily office administration tasks
• Handling filing, data capturing, and document control
• Assisting management with reports and correspondence
• Coordinating office communication and schedules
• Maintaining records and updating databases

Approval Clerk - Omnico4me

(2020-06 - 2022-06)

• Reviewing and processing client applications
• Verifying documentation for accuracy and compliance
• Approving or rejecting applications based on company guidelines
• Capturing client information into internal systems
• Communicating outcomes to relevant departments

Sales Consultant - Tcwellness (Nutun)

(2022-07 - 2022-09)

• Contacting clients and offering products/services
• Meeting sales targets and performance goals
• Handling customer queries and objections
• Maintaining accurate sales records
• Building and maintaining client relationships

Admin Assistant - Debt Repair Solutions

(2022-10 - 2024-01)

• Performing general administrative duties
• Calling clients to remove from debt review.
• Collecting all the paid-up letters from creditors.
• Updating credit bureaus.

Sales Consultant | Receptionist | Queries Assistant | Admin Assistant - Pioneer Debt Solutions

(2017-02 - 2020-06)

• Handling incoming calls and assisting clients
• Providing debt solution information and support
• Capturing and updating client details
• Managing reception duties and front desk operations

Call Centre Operator (Volunteer) - Luthuli House Head Office

(2016-07 - 2016-12)

• Handling inbound and outbound calls
• Assisting with general public inquiries
• Providing information and redirecting calls appropriately
• Recording messages and maintaining call logs

Deli Assistant | Packer - Checkers Mall of the South

(2016-05 - 2016-07)

• Assisting customers at the deli counter
• Preparing and packaging food items
• Maintaining hygiene and food safety standards
• Stocking shelves and ensuring product availability

Financial Clerk - Tataisong Primary School

(2014-03 - 2014-12)

• Capturing and recording financial transactions
• Assisting with budgeting and petty cash management
• Filing financial documents and receipts

Mining qualification Authority Competent B - Prisma Training Solutions (2025)

Computer Secretarial & Administration - Havatech Computer Secretarial & Administration (2016)

National N Diploma - Financial Management - Maluti TVET College (2014)

Grade 12 - Amangwane High School (2010)