Thoko Maswanganyi

I am a dedicated and driven professional with a passion for learning and growth. My objective is to leverage my diverse skills and experiences in a dynamic and innovative organization that values initiative and offers opportunities for career advancement. With a strong foundation in information technology, health and safety, and business management, I aspire to contribute my expertise to a team that values collaboration and excellence.

Office Administrator - Merck Life Science PTY LTD - Johannesburg, South Africa

(2024-08)

Oversee the day-to-day functioning of the office, ensuring that administrative processes run smoothly

• Provide support to staff and management, including handling correspondence, preparing documents, and scheduling meetings
• Manage communication channels, such as phone calls and emails
• Supervise office staff, including clerical and administrative personnel
• Maintain filing systems and ensure the proper retention, protection, and disposal of records
• Manage data entry and other record-keeping tasks
• Oversee office supplies to ensure resources are available when needed
• Establish and implement office policies and procedures to maintain order and efficiency
• Review and update office policies as necessary to reflect changing needs
• Coordinate with building management for office maintenance and repairs
• Ensure a safe and clean work environment
• Provide regular office operations reports to management and identify areas for improvement
• Support the recruitment, onboarding, and training of new employees

Reception Administrator - Diageo - Johannesburg, South Africa

(2022-04 - 2024-08)

• Ensure reception area is maintained in an orderly fashion
• Manage and update conference room reservations within Outlook
• Uses company intranet to look up employees' contact information
• Answers incoming calls, either directly to reception or redirected from phone system
• Manages conference room bookings, loaner equipment (remote controls, adaptors, headphones,) distribution
• Provides coverage for the front desk
• Ensures that unauthorized individuals are not granted access to buildings
• Required to track and submit purchase card expenses for designated offices as directed
• Manage and update reception manual as needed

Receptionist - Narrowtex PTY LTD - Johannesburg, South Africa

(2015-01 - 2022-03)

• Greeting clients, visitors, and staff with a professional and courteous demeanour and managing check-ins with efficiency
• Managing a multi-line phone system to answer and redirect calls promptly while maintaining professionalism
• Coordinating conference room bookings and ensuring meeting spaces are prepared and well-equipped for use
• Handling mail and deliveries, including sorting, distributing, and scheduling courier pickups as needed
• Maintaining a clean and organized reception area that reflects the company's commitment to high standards
• Assisting with administrative tasks such as filing, data entry, and preparing documents or reports for meetings
• Monitoring and ordering office supplies in collaboration with the facilities or procurement team
• Supporting the HR and Operations departments with scheduling interviews or onboarding new hires as necessary
• Adhering to security protocols by managing visitor logs, issuing access badges, and monitoring building entry procedures

Receptionist - ABSA BANK - Auckland Park and Clearwater, Johannesburg, South Africa

(2012-10 - 2015-01)

• Welcoming guests, clients, and employees as they arrive at the office or building
• Managing incoming calls, transferring them to the appropriate person or department, and taking messages, when necessary
• Handling emails, faxes, and other forms of communication, ensuring they reach the intended recipients
• Managing calendars, scheduling meetings, and appointments for executives or other team members
• Assisting with various administrative tasks such as data entry, filing, and maintaining office supplies
• Keeping the reception area tidy, organized, and presentable
• Offering information about the company, its services, or products to visitors or callers
• Receiving and signing for packages and mail, distributing them to appropriate recipients
• Monitoring access to the premises, ensuring visitors follow security protocols, and issuing visitor badges, when necessary
• Addressing issues that arise, such as handling difficult or upset visitors or directing them to the right resources for assistance
• Familiarity with office equipment, such as copiers, scanners, and multi-line phone systems
• Being able to handle multiple tasks simultaneously, prioritizing effectively in a fast-paced environment

National senior certificate - Ekurhuleni West College (2007)

Diploma - Information and Communication Technology - Universal College Outcomes (2011)

Certificate - Professional Office Skills for Administration - Khumalo Green organization (2012)

Certificate - Business Management - HR Solutions (2014)

Certificate - Business Management, developing entrepreneurs - Shell and Livewire (2016)

Diploma - Safety Office - Oxbridge Academy (2018)