Thokozani Msibi
Supervisor with experience in fraud operations, call centre performance management, retail, merchandising, and stock control
Talent
GrahamstownMember since June 17, 2026
Stock ControlMerchandising
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Stock ControlMerchandising
About
Supervisor with experience in fraud operations, call centre performance management, retail, merchandising, and stock control. Strong in KPI management, customer service, team leadership, and problem solving.
Experience
Supervisor (Fraud Department) at Advance Call Centre Technologies (Present)
- Supervised fraud operations team
- Managed KPIs and performance metrics
- Handled escalations and customer complaints
- Ensured compliance with fraud policies
- Coached and developed team members
Retail Associate at Game SouthGate (2020-11 – 2022-10)
- Customer service and cashier duties
- Stock receiving and inventory control
- Merchandising and stock packing
Griller & Stock Controller at ChisaNyama Melrose Crossing (2018-02 – 2019-08)
- Food preparation and quality control
- Managed stock and inventory
Merchandiser at Mondelez (2014-10 – 2015-10)
- Shelf merchandising and stock rotation
Education
Matric – Zakariyya Park Combined School (2013)
Skills
Supervisor with experience in fraud operationscall centre performance managementretailmerchandisingand stock control
