Thomas Mohoje
Call Centre Consultant
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About
I am confidant, highly motivated and people orientated person. My career objectives are to work in a stimulated people centered environment, which will fulfill my potential and provide opportunities for personal and professional growth.
My work experience has taught me to work well under pressure, resulting in a good work ethic ensuring that I am adaptable for the responsibilities given to me and always strive to be the best asset in the company.
Experience
Job Tittle : Tele Sales Agent
Department: TUI
Duties. : Selling Holiday and Flight Extras for TUI(Thomson and First Choice)
Period. : 6 June 2016 to April 2017
Latest Position
Webhelp SA
Position. Customer service advisor
Duties. Providing excellent customer service to UK based customers for Online Retail Stores, namely Very and Littlewoods.
Duration. From 04 April 2017 to December 2018
Reason for leaving. Awaiting for my contract to be renewed.
Merchant SA (PTY) LTD
Department : Comcast Billing and Sales
Position : Call Centre Customer service and Billing expect
Duties : Assisting USA based customers with their billing queries by upsetting and cross selling other products to help manage their bills much easier and better.
Duration : 04 Sep to Current
Education
Matriculated in 2002.
Cornerstone HR Training Certificates ( 2006)
(Obtained a certificate in Inbound, outbound and MS Office)
Inbound Course: Telephone Etiquette
Communication Skills
Interview Techniques
Inbound Call Management
Basic and Advanced Customer Services
Outbound Course: Sales Training
Cross Selling and Up Selling
