Call Centre Consultant
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I'm a handworker and reliable employee with strong ability in multitasking and time management. I'm flexible, easily adapt, efficient and eager to learn.
I am currently working as a Customer Service Advisor at Capita. I have been working in different departments within the financial service companies for over the past 9 years. I have experience in new business, admin and customer services.
I remain calm and professional in stressful circumstances and effectively diffused tense situations. I handled inbound and outbound calls, chats and emails to facilitate customer service,.Calculated customers income and processed applications. Maintained energy and enthusiasm in fast-paced environment.
Utilized 35 words per minute typing speed to quickly and effectively input data and information. Maintained personnel records and updated internal databases to support document management. Handled phone and email correspondence.
I completed matric in 1998. I studied Travel and Tourism Management at Oval International College and obtained a Diploma in 2004.
