Thulani Malungani

To obtain a challenging and rewarding position where I can apply my skills and grow professionally while contributing to the success of the organization.

Fleet Administrator - CARTRACK

(2021-12 - 2024-09)

• Report maintenance and repair needs for corporate vehicles and equipment
• Selling product migration/update and add-ons to corporate clients
• Ensure corporate client have a tailor-made contract as per their request or the business purpose of the vehicle
• Route planning, managing tracking system and vehicle roadworthiness
• Assisting clients with scheduling vehicle maintenance, repairs and new fitness
• Upselling, adding new company contract sales voice-logging and adding on sales
• Scheduling service repair for tracking units and other devices
• Assist with administration of all service requests such as change of ownership forms, DE/RE installation of existing unit, etc.
• Ensuring and building a good report with corporate clients in order to get repeat business or word of mouth from the clients
• Using different sources of leads to make sales and meet targets

Contact Centre Agent - Optimal Global Solution

(2021-05 - 2021-12)

• Understanding and following the process of submitting UIF benefit application
• Assisting UIF application on the TERS and UFilling systems
• Interpret customer account information to resolve account related queries
• Ensuring the queries are resolved soon as possible through the first contact resolution
• Follow up on escalated customer enquiries to ensure resolution within the required SLA

Contact Centre Agent - UBank Limited

(2018-03 - 2020-11)

• Handling clients enquiries
• Escalate client queries above my own scope of work to the relevant department or superior
• Actively respond to customers
• Documenting of vital information using available resources
• Identifying, escalating priority issues and reporting to the high-level management and coordinating with internal departments

Credit Administrator - UBank Limited

(2017-06 - 2018-02)

• Day to day management of correspondence
• Handling of collections related incoming calls
• Liase and communicate relevant information to clients
• Ensure first time query resolution
• Perform a variety of collections and general administrative duties
• Process write offs, refunds, loans adjustments, and debt order loading
• Process payments (EDC, Adcock, etc)
• Accurately amend customer details

Personal Financial Advisor - Old Mutual

(2017-01 - 2017-06)

• Provide guest with information and promote activities to guest, foretell guest's expectations and needs
• Work for events held at resorts for example the famous annual Nedbank Golf challenge and the television awards
• Rotated among the hotel departments in the resort, from the front desk, concierge, housekeeping food and beverage
• Engaging with clients to discuss financial goals
• Providing detailed explanations of financial services rendered
• Providing clarity of any client uncertainties
• Providing investment options and potential risks, including mitigation to these risks
• Actively assisting clients with proactive planning on specific circumstances, such as education expenses and retirement
• Monitor client account to determine changes for any financial improvements
• Conduct research for investment opportunities

Waste Clerk - SBV(Cash Centre)

(2014-05 - 2016-12)

• Cautiously verify cash tickets against credit balances
• Account details verifications
• Verify cheque's balance against deposit slips
• Conduct administration procedures
• Adhere to procedures to deal with fraudulent issues, counterfeit notes, etc.

Admin Clerk/Receptionist - Dr Neli's Surgery

(2013-02 - 2014-03)

• Accurately capture patient information
• Conduct medical aid claiming
• Conduct administrative duties
• Actively engage in inbound and outbound calls

National Certificate - Financial Management N6 - Majuba FET College (Newcastle KZN) (2012)

National Senior Certificate - Matric - New Era College (2010)