Thulisile Mathabathe

An experienced claims administrator and handler with a demonstrated history of working in the Insurance industry focused within the Non-Life(Short-Term) General Insurance, skilled in claims handling, administration, and overall claims knowledge. I have excellent people skills, adapt to change, build client relations, and work well under pressure. I am committed and hardworking and strive for excellence in all aspects of my career.

I have experience in customer relations and can communicate effectively on all levels.

Non-Life Technical Claims Intern - Guardrisk Insurance

(2022-08 - 2023-07)

Reporting to: Technical Claims - Executive

• Capturing new OSTI complaints and disputes received.
• Managing OSTI claims and disputes
• Liaising with claims specialists and ensuring that they respond timeously to their claims.
• Distributing and discussing statistical information
• Preparing status reports
• Assessing service level agreements (SLA's) against the claims.
• Dealing with client queries.
• Building and maintaining relationships at client and interdepartmental levels
• Following-up on inquiries and queries
• Attending monthly Operational meeting
• Administrating client files
• Managing delivery against deadlines

Claims and Complaints Handler - Admyntec Services

(2021-03 - 2022-07)

Reporting to: Team Leader

• Registering new claims
• Sending out policy information to clients
• Authorising claims
• Dealing with disputes received from the Insurer.
• Assessing OSTI complaints.
• Preparation of financials

Non-Life Technical Claims Learner - Guardrisk Insurance

(2020-02 - 2021-01)

Reporting to: Technical Claims - Executive

• Capturing new complaints
• Tracking that claims specialist respond to OSTI complaints on time.
• Assisting with SASRIA tracking and managing.
• Attending monthly Operational meetings.

FETC - Short-Term Insurance NQF Level 4 - Octomate Education

Matric / Senior Certificate - Langenhoven High School (2019)