Thurston Brookes

Results-driven Sales and Customer Service professional with expertise in sales, marketing, customer relationship management, administration, and operations. Proven track record in building customer relationships, achieving sales targets, and supporting business operations. Strong CRM, communication, and problem-solving skills.

Consultant at Atlas Finance (2021-01 – 2026-12)

• Processed loan applications and conducted affordability assessments while maintaining accuracy and attention to detail.
• Managed customer accounts, debt collections and negotiated payment arrangements, using strong communication and relationship-management skills.
• Maintained customer records in line with POPIA requirements and handled confidential information professionally.
• Assisted customers with financial products, responded to enquiries and provided customer-focused service.
• Worked in a target-driven environment and achieved sales and collection targets.

Marketing Assistant / Store Controller at Smile FM Radio (2017-01 – 2020-12)

• Coordinated marketing campaigns, promotions and events, supporting customer engagement and business visibility.
• Managed stock control, inventory records and related administrative tasks.
• Maintained supplier communication and supported customer service activities.
• Provided organisational and administrative support across day-to-day operations.

Shop Assistant / Delivery Driver / Sales at Barksole (2014-01 – 2016-12)

• Provided product selection and sales support, helping customers make purchasing decisions.
• Managed deliveries while prioritising customer satisfaction and timely service.
• Conducted stock replenishment and maintained store presentation and operational standards.
• Supported daily sales goals and completed administrative duties.

Assistant Printer Operator at Nampak Corrugated (2005-01 – 2014-12)

• Operated printing machinery while maintaining quality standards and production requirements.
• Monitored production output and conducted equipment maintenance.
• Worked collaboratively with team members to support operational efficiency.

Sales / Driver at Intergr8 IT (2002-01 – 2004-12)

• Managed deliveries and maintained customer relationships.
• Oversaw sales transactions and promoted company products.
• Ensured timely deliveries and accurate inventory management.

Pitman Qualifications in Data Processing – Access Computer College (2000-01 – 2004-11)

Data Processing / Word Processing in Data Processing / Word Processing – Pitman Qualifications (2000-05 – 2002-05)