Thuthuka Blessing Gcabashe

Detail-oriented tourism and travel administration professional with experience in coordinating travel logistics, processing bookings, managing travel documentation, and supporting organizational, travel operations. Skilled in liaising with suppliers, coordinating itineraries, managing invoices, and maintaining accurate travel records. Experienced in administrative coordination, financial reconciliation, stakeholder communication, and compliance-driven environments.

Adept at managing multiple requests in fast-paced settings while ensuring accuracy, efficiency, and cost-effective travel arrangements.

Journey Facilitator - Arcfyre International

(2022-05)

• Coordinated travel arrangements, logistics and itinerary planning for clients and internal teams, including accommodation, transport and activity bookings.
• Liaised with service providers and travel suppliers to confirm bookings and ensure accurate travel documentation.
• Processed quotations, costings, and booking reconciliations, ensuring financial accuracy.
• Coordinated logistics, sourced resources, and confirmed availability to ensure smooth task execution.
• Maintained detailed travel records, documentation and booking information to support operational efficiency and reporting.
• Coordinated schedules and travel logistics to ensure timely delivery of programmes and events.
• Managed client and stakeholder communications, responding to travel-related queries and booking updates.
• Performed quality control on incoming documentation and ensured compliance, which minimized processing errors.
• Maintained digital records aligned with procedural standards for audit-readiness and traceability.
• Managed petty cash allocations to support field operations without interruption.
• Conducted quality checks on travel documentation and records to ensure accuracy and compliance with organizational procedures.
• Assisted in preparing operational documentation and administrative reports.

Assessor & Facilitator - African Global Skills Academy

(2020-08 - 2022-03)

• Facilitated accredited and non-accredited training, resulting in improved learner comprehension and pass rates
• Designed lesson plans and conducted training needs analysis, tailoring content for relevance and impact
• Guided learners through assessments and portfolio submissions, which enhanced learner completion rates
• Provided coaching and mentoring that led to improved learner confidence and performance
• Compiled and presented Workplace Skills Plans and ATRs in line with SETA requirements, supporting compliance and funding
• Coordinated training sessions and maintained detailed records, ensuring streamlined reporting and traceability
• Monitored evaluation feedback and adjusted delivery, contributing to improved learner satisfaction scores
• Aligned training with BBBEE and business strategies to support organizational development initiatives.

Work Skills Training Officer - WESSA (Wildlife and Environment Society of South Africa)

(2018-10 - 2020-03)

• Delivered accredited training programs aligned with national standards, leading to measurable participant up skilling
• Collaborated with assessors and moderators to ensure quality assurance, increasing training credibility
• Developed learning content and supported learners with workplace assignments, improving workplace integration
• Engaged with external stakeholders and funders, contributing to renewed funding partnerships
• Coordinated logistics and budgets, ensuring cost-effective training delivery and optimal resource use
• Contributed to unit strategy planning and new business initiatives, which expanded programme reach.
• Coordinated programme logistics, scheduling and travel arrangements for training initiatives.
• Managed administrative documentation and maintained accurate operational records and reporting systems.
• Liaised with stakeholders and service providers to ensure efficient programme delivery.
• Assisted in monitoring budgets and resources to ensure cost-effective programme execution.

Senior Tourism Practitioner Intern - KZN Department of Economic Development, Tourism and Environmental Affairs (EDTEA)

(2016-10 - 2017-09)

• Managed appointments, calls, and office equipment, resulting in improved administrative efficiency
• Scheduled meetings, maintained filing systems, and processed procurement requests, supporting team productivity
• Handled tourist guide registrations and database updates, which ensured regulatory compliance
• Captured tourism business data, enhancing the accuracy of provincial tourism records
• Facilitated logistics for stakeholder meetings and responded to public enquiries, improving service accessibility.
• Provided administrative support to tourism programmes and stakeholder engagements.
• Maintained databases and captured tourism-related records and operational data.
• Coordinated meeting logistics, travel arrangements and stakeholder communications.
• Responded to enquiries and supported departmental operational processes.

Front Desk Assistant - Hluhluwe–Imfolozi Game Reserve (Ezemvelo KZN Wildlife)

(2014-04 - 2015-03)

• Handled accommodation and game drive bookings, improving visitor experience and reservation accuracy
• Managed cash transactions and stocktaking, reducing discrepancies and ensuring accountability
• Processed visitor complaints and refunds, contributing to improved guest satisfaction
• Maintained visitor statistics and reporting, supporting informed decision-making in operations
• Managed guest bookings, accommodation reservations and activity scheduling.
• Processed payments, refunds and financial transactions while maintaining accurate records.
• Assisted guests with enquiries and travel-related information.
• Maintained reservation systems and operational reports.

National Diploma - Eco-Tourism Management - Durban University of Technology (2013)

Matric - Eastwood Secondary School (2007)