Lebohang Mahaye

Dedicated and highly experienced Travel, Tourism and Customer Service professional with over 20 years of experience in airline reservations, ticketing, travel sales, customer service and team leadership. Extensive knowledge of domestic, regional and international travel, including fare calculations, itinerary planning, ticket reissues, EMD issuance, travel documentation, visa guidance, travel insurance and corporate travel management. Proficient in Amadeus, Galileo, Qik-Res, Voyager and Microsoft Office (Word, Excel and Outlook).

Recognised for delivering exceptional customer service, resolving complex travel issues, building strong client relationships and leading high-performing teams.

Sales Travel Manager - Divine Mercy Travels

(2021-01 - 2025-12)

• Planned and sold domestic, regional and international travel packages.
• Managed corporate travel bookings and travel arrangements for business clients.
• Issued airline tickets, processed ticket reissues and EMDs.
• Arranged group travel bookings for corporate and leisure clients.
• Advised clients on visas, travel insurance and travel documentation.
• Resolved travel disruptions and customer complaints professionally.
• Built strong client relationships while achieving sales targets.
• Maintained accurate customer and travel records.

Customer Service Agent | Senior Travel Consultant | Team Leader | Acting Manager - South African Airways (SAA)

(1999-01 - 2019-12)

• Managed airline reservations, ticketing and fare quotations.
• Assisted Voyager members from Blue to Lifetime Platinum status.
• Delivered exceptional customer service while resolving complex travel enquiries and complaints.
• Led customer service teams and maintained service standards.
• Coordinated group bookings, seat allocations, upgrades and special travel requests.
• Supported operational management as Acting Manager when required.
• Mentored and coached team members to improve service delivery.

Office Administrator - Moodie and Roberson Attorneys

(1995-01 - 1998-12)

• Managed switchboard and reception duties.
• Prepared correspondence and maintained filing systems.
• Coordinated travel arrangements for staff.
• Performed banking and general office administration.
• Supported the smooth daily operation of the office.

Grade 12

Public Relations & Frontline - Damelin

Customer Service Management - UNISA

Diploma - Sales & Marketing - College Campus

Travel & Tourism - IQ Academy (2024)