Tian Westenberg

Results-driven Operations Manager with hands-on experience leading logistics, hire desk, workshop, stock, sales and customer-service functions. Brings a practical record of developing procedures, coordinating resources, improving control over costs and recoveries, and supporting reliable day-to-day delivery in fast-paced operations.

Operations Manager at Concord Access Solutions (2022-05 – Present)

• Write, implement and maintain SOPs for the sales, hire desk, logistics and workshop departments, including the complete workshop process from intake through completion.
• Manage the daily activities of the hire desk and logistics departments, ensuring prompt customer service while monitoring costs, recoveries and operational performance.
• Coordinate daily movement of company and sub-hire machines, ensuring that equipment is allocated, tracked and available when required.
• Source operators for machinery when required and coordinate operational requirements with internal teams, customers and service providers.
• Compile daily, weekly and monthly reports on utilisation, recoveries, loss-making machines and yard checks to support management decision-making.
• Raise invoices for rental machines and maintain accurate administrative records relating to the rental operation.
• Manage vehicle allocations and licensing requirements, building maintenance and improvements, and the handling of petty cash.
• Review and sign off supplier-payment EFTs, transporter rates and recoveries, ensuring supporting documentation and costs are checked.
• Administer Assetpool by onboarding new users and machinery and creating operational checklists to support accountability and asset control.

General Manager at CBT Trading cc (2016-05 – 2022-05)

• Managed the day-to-day operation of the shop and supervised a team of 22 employees, allocating work and supporting consistent customer service.
• Maintained stock control through daily stock takes, stock-level checks and supplier ordering to protect availability and reduce stock discrepancies.
• Managed the Ultisales grid system for customer-discount pricing and calculated pricing for sales representatives’ customers.
• Prepared invoices and processed credit notes, GRVs and GRV returns accurately on Ultisales.
• Assisted dispatch with vehicle inspections and delivery-route planning to support safe, efficient customer deliveries.
• Engaged directly with customers to resolve queries, support sales and maintain strong working relationships.
• Completed daily cash-ups and month-end capture, ensuring accurate recording and reconciliation of shop transactions.
• Processed weekly wages and leave administration on Sage VIP Classic for staff.
• Allocated customer and supplier payments on Ultisales and followed up telephonically on overdue and bad-debt collections.

Food Management, Sales & Administration (Part-time) at Al's Twist Chips (2012 – 2016-02)

• Worked weekends and school holidays, supporting food management and processing activities in a busy retail environment.
• Assisted with sales, cashiering and customer service, handling transactions accurately and professionally.
• Supported bookkeeping, stock control and stock-management activities to maintain organised, reliable daily operations.

Diploma in Higher Economical & Management Sciences – UNISA (2018)

National Senior Certificate (Matric) – Kempton Hoërskool (2015)