Sagren Naidoo

I bring a diverse background with valuable experience in children's retail furniture, banking, customer relations, accounting, and auditing. My career has enhanced my customer care and research skills, alongside financial and reporting expertise. Strong commitment to building relationships, resolving issues, and securing loyalty.

Skilled in creative problem-solving and achieving win-win outcomes. Focus on exceptional customer experiences and maintaining organizational standards. Eager to grow and contribute to any organization.

Results-driven with high energy and initiative. Adaptable to challenging roles and evolving business needs.

Ecommerce Manager at JD Accessoriez / Dhia Jewellery (2019-08 – Present)

Created and maintained an E-commerce store for Dhia Jewellery, a retailer of gemstone jewellery.

• Created and maintained an E-commerce store for Dhia Jewellery
• Product showcase on all social media platforms
• Invited and attended international jewellery trade shows in China & Hong Kong
• Showcased products on SA top e-commerce platforms

Founder & Owner at JD Safety Cc (2015-05 – 2018-06)

Managed and oversaw operations of JD Safety, providing procurement and supply of PPE to private and business sectors.

• Managed and oversaw operations of JD Safety Cc
• Procurement and supply of PPE to private and business
• Sole distribution rights for Sir Safety System S.p.A. in South Africa
• Importation of PPE for special projects
• Attended international trade shows

Co-Founder / Retail Sales Exec at Dreamerz Designer Furniture (2013-09 – 2019-07)

Co-founded and managed retail operations for children's furniture store specializing in importation and distribution of high-end furniture brands and accessories.

• Boosted market penetration and generated over R1.3M in annual revenues
• Increased sales year on year with the addition and introduction of new products like the abs plastic car beds
• Showcased the largest selection of car beds in South Africa
• Wholesaler and retailer to South Africa and neighbouring Africa countries

Founder & Owner at JD Logistics CC (2008-05 – 2011-06)

Managed and oversaw operations of a national transportation company with 20 staff members.

• Managed and oversaw operations of JD Logistics CC with 20 staff
• Offered national branch support for FNB during Gauteng branch closures with office furniture removals
• Transport of urgent branch support products when required (National)
• Household furniture and general goods logistics between Gauteng and KZN

Operations Specialist at Standard Bank- Offshore Services (2011-07 – 2013-08)

Managed operations and provided support to offshore banking services with focus on customer satisfaction and department efficiency.

• Trained employees on optimal processes and use of equipment to boosting department productivity
• Exceeded team goals by partnering with staff to share and implement customer service initiatives
• Elevated customer satisfaction ratings by providing speedy resolutions
• Fostered positive relationships with customers to maximise satisfaction, retention and experience
• Used outstanding planning, organization and problem-solving skills to aid smooth day-to-day business operations
• Produced and managed high-volume SharePoint content, collating and coordinating communications effectively
• Ensured that the Administration department runs smoothly, and the sales teams must be supported to allow them to be sales focused
• Liaised with the compliance officer to ensure that the necessary requirements are bedded down in our existing processes to ensure consistency of adherence

Operations Specialist at Standard Bank- Offshore Services (2007-04 – 2008-05)

Implemented budgets and forecasts while managing client services and project financial administration.

• Implement ideas effectively with regards to budgets and forecasts
• Networking and Business Development
• Project financial measurements, debtors and creditors; costing; forecasts and budgets, year end budgeting and project reconciliation's
• Client services and liaison
• Recruitment of specialists to aid in projects
• Accurately tracked all contracts, subcontracts, purchase orders and change orders to maintain project schedules and cost
• Acted as main point of contact for project participants regarding scope, budgets, data finances, tasks and priorities
• Met with High Net Worth (HNW) clients to ascertain project intent

Project Financial Administrator at Deloitte (Group Information Services) (2004-05 – 2007-03)

Managed project financial administration and fixed asset management with focus on budgeting, forecasting, and financial reporting.

• Implement ideas effectively with regards to budgets and forecasts
• Networking and Business Development
• Project financial measurements, debtors and creditors; costing; forecasts and budgets, yearend budgeting and project reconciliation's
• Client services and liaison
• Recruitment of specialists to aid in projects
• Accurately tracked all contracts, subcontracts, purchase orders and change orders to maintain project schedules and cost
• Acted as main point of contact for project participants regarding scope, budgets, data finances, tasks and priorities
• Delivered status reports to stakeholders for budgeting and planning purposes
• Tracked costs and expenses for analysis against original budget, strengthening internal cost controls
• Thrived in fast-paced environment with energy and enthusiasm

National Asset Administration at Deloitte (Group Information Services) (2001-09 – 2004-04)

Maintained fixed asset registers and managed asset administration across multiple Deloitte offices.

• Maintained the fixed asset register for Deloitte SA, Botswana, Namibia
• Assisted in the yearly rotation of laptops in the Business Units
• Fixed monthly reporting for charges and asset changes
• Created user groups and configure workflows
• Trained new users on in house applications
• Maintained office equipment, including computers, printers, and copiers, increasing efficiency
• Control of Insurance Claims and asset Disposals
• Monthly asset reconciliation's: Asset Management to Asset Purchased to General Ledger

Matriculation – Shakaskraal Secondary School (1994)

National Diploma in Computers and Business Administration – NCC Training College (1995 – 1995)