Tiscilla Lacenburg

I am writing to express my interest in an administrative, billing or finance-related position within your organisation. I have gained valuable experience in both a medical practice environment and a tender-based company, developing strong administrative, financial, customer service and organisational skills. In my current position within a medical practice, I am responsible for a wide range of administrative and billing duties, including scheduling and managing patient appointments, preparing quotations and invoices, processing billing and medical aid claims, maintaining accurate patient records, reconciling accounts and following up on outstanding accounts.

I also have knowledge of ICD-10 and procedure codes, as well as experience communicating professionally with patients, medical aids and suppliers via email and telephone. My previous experience within a tender-based company has further developed my administrative and financial skills. My responsibilities included assisting with tender administration, preparing and following up on quotations, attending meetings with potential clients, liaising with clients, suppliers and contractors, maintaining project documentation, and preparing and submitting invoices once work was completed.

I also assisted with monitoring outstanding invoices and maintaining accurate financial and project records. Through these roles, I have developed strong attention to detail, excellent organisational skills and the ability to manage multiple responsibilities while maintaining accuracy and professionalism. I am comfortable working with confidential information, communicating with clients and service providers, handling financial documentation and ensuring that administrative processes are completed efficiently and accurately.

I am a reliable, hardworking and organised individual who is eager to learn and grow within a professional environment. I believe my combined experience in administration, billing, invoicing, quotations, account reconciliation, client communication and general office support would allow me to make a positive contribution to your organisation.

Receptionist/Administrative Clerk at Dr Max & Associates (2024 – Present)

• Managed patient appointments, scheduling, confirmations and general enquiries.
• Handling of patient billing, quotations, invoicing and account queries.
• Processing medical aid claims and assist with benefit checking and shortfall enquiries.
• Maintaining accurate and confidential patient records and documentation.
• Performing account reconciliations and monitor outstanding patient accounts.
• Processing and manage VAT/reconciliation and patient follow-ups.
• Utilising ICD-10 and procedure codes for billing and claim processing.
• Communicating professionally with patients, medical aids and suppliers via email and telephone or in person.
• Preparing and maintaining accurate financial and administrative records.
• Providing general administrative support to ensure the smooth day-to-day running of the practice.

Administrative Clerk at Manetrade 2014 CC (2022 – 2023)

• Assisted with tender submissions and general tender administration.
• Attended meetings with potential clients regarding upcoming work opportunities.
• Prepared, sent and followed up on quotations and pricing.
• Liaised with clients, suppliers and contractors regarding project requirements.
• Created and maintained job files and project documentation.
• Monitored job progress and ensured all required documentation is received upon completion.
• Prepared and submitted invoices based on completed work, quotations and purchase orders.
• Followed up on outstanding invoices and assist with resolving billing queries.
• Maintained accurate records of quotations, invoices, payments and project documentation.
• Provided general administrative and financial support to management.

Control Room Operator at Omega Security (2019)

• Maintained incident logs and daily occurrence reports
• Prepared reports for management and law enforcement, if required.
• Ensured security operations comply with company policies
• Maintained confidentiality of sensitive information.
• Maintained radio and telecommunication with security personnel.
• Provided updates to management during incidents.
• Kept clear communication between different departments.

Grade 12

N4/N5 in Early Childhood Development