Tlhalosetso Tlhetso

Highly organized and analytical Legal Studies graduate holding a Higher Certificate in Paralegal Studies. Combines background in professional call center settings with deep knowledge of legal administration, compliance frameworks, and procedural accuracy. Exceptionally skilled in document drafting, database verification, and case management, with a thorough understanding of data privacy laws like POPIA.

Adept at navigating complex contract clauses and resolving high-stake client inquiries, making me an excellent asset for rigorous legal and insurance administration workflows.

Legal Administrator - GL Attorneys

(2021-02)

• Successfully evaluated, requested, and acquired crucial physical and digital legal files from external clients to ensure seamless file preparation.
• Audited data retrieved from core client platforms, indexing files accurately into primary operational systems to minimize administrative compliance gaps.
• Compiled, reviewed, and finalized urgent legal notices, including Section 129 statutory letters of demand, ensuring airtight adherence to consumer credit laws.

Corporate Outbound / Inbound Representative - GL Attorneys

(2020-03 - 2021-02)

• Executed targeted outbound calls and managed sensitive inbound inquiries from legal clients regarding files, obligations, and procedural queries.
• Drafted and structured written electronic updates to corporate and private entities, enforcing professional organizational standards.
• De-escalated challenging interactions with clients experiencing intense stressful scenarios using empathetic communication and robust legal parameters.

Higher Certificate in Paralegal Studies - Paralegal Studies - Lyceum College

National Senior Certificate - Jiyana Secondary School