Tolerance Mashiane

Dedicated Customs Professional with over 3 years of experience in logistics and customs processes, including air and sea entries. Proficient in providing tariff advice and ensuring compliance with duty rates, demonstrated by timely clearance of shipments and efficient customs operations. Successfully maintained accurate records and optimized service delivery in previous roles.

Committed to adding value through meticulous attention to detail and practical solutions that align with organisational needs.

Dispatch Receiving Clerk at On The Dot Retail (2014-11 – 2017-10)

• Ensured regular updates of all Proof of Delivery (POD) documents and provided them to clients upon request.
• Followed up with key accounts to verify client satisfaction.
• Reported and resolved discrepancies involving third-party agents while communicating effectively with relevant parties.
• Conducted debriefing sessions with drivers to enhance operational efficiency.
• Oversaw quality control for all cargo entering the warehouse to maintain high standards.
• Captured waybill information accurately and promptly.
• Updated POD reports to reflect current statuses.
• Monitored allocated shipments for designated clients to ensure timely delivery.
• Resolved queries and discrepancies related to misrouting.

In House Controller at Ripe For You (2017-11 – 2021-04)

• Delivered daily status reports to clients with comprehensive updates on all their shipments.
• Picked stock using the PP-online system to maintain inventory accuracy.
• Uploaded PODs into the system to ensure real-time tracking.
• Ensured that all stock was Goods Received Voucher (GRV) compliant in the system.
• Relayed information to the origin office and trade line regarding pending orders to establish readiness dates.
• Verified the completeness of received documents to prevent delays.
• Analysed client trends to optimise service delivery.
• Captured waybills and managed collection processes efficiently.
• Addressed customer queries promptly.
• Oversaw shipment processes to ensure timely delivery.

POD Clerk at Rhenus Express (2021-05 – 2023-02)

• Captured and scanned PODs to maintain accurate records.
• Uploaded and tracked PODs within the system for visibility.
• Engaged with agents' portals to facilitate operations.
• Followed up on PODs and disseminated them to clients promptly.
• Coordinated booking collections for clients to ensure operational efficiency.

Entry Clerk at Rhenus logistics (2023-03 – Present)

• Framed entries for both air and sea, including Ex bond, WH, XDP, and XIB processes.
• Advised on tariff headings and duty rates to ensure compliance and cost-effectiveness.
• Provided insights on permit requirements for smooth customs clearance.
• Assisted in the application for ITC import permits to facilitate trade compliance.
• Prepared and lodged provisional payments as requested to expedite clearance processes.
• Passed VOC and monitored shipments efficiently on Cargo Wise.

Matric in Mathematics, Physical Sciences, Life Sciences, and Geography – King Makhosonke II Secondary School (2008-01 – 2012-12)

National Certificate – Central Johannesburg College (2013-01 – 2013-12)

Certificate in NQF 5/B qualification – Oxbridge Academy (2024-02 – 2024-12)

Certificate in NQF 3/B qualification – Metro Minds (2024-03 – 2024-09)