Tracy Shongwe

Dedicated and experienced Social Worker with 9 years Plus experience in child protection, medical social work, community development within government, healthcare and EAP settings. Skilled in statutory interventions, trauma debriefing, crisis management, Telephone, face to face and virtual counselling. Intake and containment, Grief counseling, marriage counselling, Substance abuse, sexual assault cases, suicide ideation, Risk assessment, Addressing depressive symptoms, foster care and adoption services, court preparation, and multidisciplinary collaboration And team work.

Strong knowledge of South African legislation including the Children's Act 38/2005. Committed to safeguarding vulnerable children and strengthening families through holistic and rights-based interventions and also ensuring holistic wellness of all individuals through ethical social work practice And solution focused brief therapy.

EPP Case Manager at Reality Wellness Group (2026-05 – Present)

• Provide quality emotional phone counselling and consultation services to relevant stakeholders
• Demonstrate appropriate consultation methodology that is efficient, customer focused and professional and in line with clinical protocols
• Link, and follow-up on face-to-face referrals to the EWP Practitioner network and ensure resolution with service level benchmarks
• Maintain up to date knowledge of client companies' Service Level Agreements
• Ensure that information is shared with respect to best practice standards of ethical behaviour and confidentiality
• Managing any risks, contain employees, and ensuring appropriate care resolution
• Demonstrate consistent and accurate recording of case data
• Activate support for stakeholders requesting legal or financial wellness interventions
• Activate support for stakeholders requesting health interventions
• Arrange and refer group interventions post trauma
• Using Solution-Focused Brief Therapy counselling framework

Social Worker at Department of Health – Pholosong Regional Hospital (2024-02 – 2024-09)

• Provided holistic healthcare social work services to admitted patients and outpatients.
• Developed discharge plans in line with the Children's Act 38/2005.
• Conducted ward rounds and documented interventions using the SOP method.
• Collaborated with multidisciplinary (Nurse, Doctors, Psychologist, Physiotherapist & Occupational Therapist) teams.
• Facilitated adoptions and referrals.
• Conducted counselling sessions and home visits.
• Facilitated community education programmes.

Social Worker at Department of Social Development: Igugulethu CYCC (2013-03 – 2022-04)

• Conducted intake and statutory assessments for children in need of care and protection.
• Developed individual care and development plans and care plans.
• Provide psychosocial services to children and families
• Prepared court reports and attended court as expert witness.
• Facilitated foster care, adoption and family reunification processes.
• Ensuring adherence of medication administration for children receiving ARV's and psychiatric medication.
• Conduct and facilitate case conferences with families and MDT's
• Provided trauma containment and crisis intervention.
• Compiled statutory and progress reports in line with departmental SOPs.
• Networking with stakeholders and referring clients accordingly
• Conduct community development programmes such as HIV/AIDS, substance abuse, crime, VEP/GBV, disability mainstream
• Conducting educational and therapeutic groups
• Conduct awareness programmes and family preservation programmes
• Facilitate related and unrelated adoption of children
• Perform administrative duties such as compiling monthly stats and capturing files on SAP software
• Mentor social work students and interns.

BA in Social Work – University of Johannesburg (2013)

Gr 12 – Rob Ferreira High School (2007)