Trevor Snyman

An approachable and dedicated hospitality professional with over a decade of experience creating positive guest experiences and leading teams to success. Known for a warm, easygoing nature combined with a diligent and organised approach to managing operations. Passionate about building genuine connections with guests and colleagues alike, while leveraging strong problem-solving skills and a talent for upselling to drive satisfaction and revenue.

Seeking to bring my blend of hands-on leadership and genuine care for service excellence to a new and rewarding challenge.

Manager - Esbayeni Lifestyle

(2020-01 - 2023-12)

• Lead and motivate a team of service staff, fostering a collaborative and positive work environment that translates into excellent guest interactions.
• Oversee all daily operations, ensuring seamless service flow from opening to close, and proactively resolving any logistical issues to minimise disruption.
• Manage all aspects of stock control, from liaising with suppliers to negotiating costs and conducting regular inventory audits, reducing wastage by an estimated 10%.
• Act as the primary point of contact for guest concerns, handling complaints with empathy and efficiency to ensure guest retention and a positive reputation.
• Create and manage staff schedules, optimising labour costs while ensuring adequate coverage for peak business periods.

Waiter/Server - La Montagne

(2014-01 - 2022-12)

• Delivered professional and friendly food and beverage service, consistently maintaining a high standard of hospitality that encouraged repeat business.
• Developed an in-depth knowledge of the menu to provide informed recommendations and successfully upsell specials and premium items, increasing average table spend.
• Managed high-volume sections during peak hours with a calm and efficient demeanour, ensuring orders were accurate and timely.
• Prepared and maintained a pristine service area, adhering strictly to all hygiene and safety regulations.

Waiter/Server - Kalahari Resorts, USA

(2020-01 - 2021-12)

• Thrived in a fast-paced, high-volume resort environment, serving diverse guests with speed, accuracy, and a positive attitude.
• Built rapport with guests from around the world, offering tailored menu recommendations and creating memorable dining experiences.
• Processed high volumes of orders efficiently using a POS system, collaborating closely with kitchen staff to ensure smooth service.

Merchandiser - FSS

(2010-01 - 2014-12)

• Ensured optimal stock levels and product availability by managing orders and conducting regular stock counts for a portfolio of retail clients.
• Created attractive and strategic product displays that maximised shelf appeal and drove sales, working closely with store managers to understand their needs.
• Developed strong, professional relationships with clients, acting as a reliable point of contact for stock and merchandising queries.

National Senior Certificate (Matric) - Nonhlevu Secondary School (2009-12)