Tshegofatso Pooe

I am a highly skilled customer service agent and legal debt collector with 8 years of experience working in various different fields, most recently as a Legal Debt Collector. My expertise is administration, customer service and client resolution.

Legal Debt Collector - Wynand Du Plessis Attorneys

(2024-07)

• calling debtors for payments
• monthly reports to clients
• sending debtors information to tracers

CSI Consultant - GDP Group

(2023-02 - 2024-06)

• after sales follow up
• calls to customers and workshop clients
• constructing weekly reports
• customer Service

Call Centre Agent - Startek, Johannesburg

(2021-10 - 2022-10)

• helping customers with billing queries
• customer service

Call Centre Agent - EOH (CSO), Johannesburg

(2017-03 - 2019-04)

• first call resolutions
• queries
• activating members
• call validations

Certificate in Bookkeeping - Bookkeeping - IQ Academy (2026-06)

Matric - Malvern High School, Johannesburg (2013-01 - 2015-12)