Tshegofatso Taele

I am an analytical call center specialist with experience in high volume and fast paced environments, demonstrating strong system navigation and resolution rates. An individual well-versed in complaints handling and complex customer requests and results focused with a background in contact center environments. A productive employee with a proven track record of successful projects and producing quality outcomes through attention in detail.

Personal strengths include the ability to multitask in high tempo environments.

Waiter at Bryanston Country Club (2024-12 – Present)

Call Center Agent at CC South Africa (2022-03 – 2022-10)

• Responded to customer queries and de-escalated customer encounters
• Documented calls for future references
• Up-to-date knowledge of product characteristics and availability

Sales Assistant at Crazy Store Johannesburg (2021-09 – 2022-01)

• Ensured high level of customer satisfaction through excellent sales
• Maintained store order and visual merchandising standards

Air Hostess/Stewardess at South African Airlines (2017-03 – 2021-06)

• Pre-flight duties include flight schedule, safety procedures and passenger information
• Greeting passengers as they board the aircraft and assist with luggage
• Safety checks before take-off, safety demonstrations, in-flight services, passenger assistance and emergency response and post flight duties

Hostess at Taboo Night Club (2015-03 – 2016-12)

Car Park Assistance at United Kingdom (2012-05 – 2014-10)

Diploma – Magnet High School (Los Angeles) (2019)

Grade 12 – Jeppe College (South Africa) (2006)