Tshepiso Manasoe

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Sales associate - Edgars

(2005-03 - 2012-05)

• Provide product information, replenish enough stock to the floor, alert customers of promotions, handle customers complaints, operate cash registry

Volunteer - Hlengiwe

(2013-01 - 2014-06)

• Assist the elderly with hygiene care, help with organizing and managing their medications, running errands and providing emotional support

Call center consultant - MSA

(2020-01 - 2022-02)

• Make quality calls to customers, Make and handle high volume calls, offer credit card applications, resolve issues

Training consultant - Ilanga Protea

(2014-06 - 2015-12)

• Outsource training programs, gather feedback from trainers and trainees after each session

Student advisor - Richfield

(2022-10 - 2024-03)

• Provide advice on course selections, be accessible if a prospect wants a campus visit, empower students with what the college provides

Customer care specialist (DFO) - Cosauce (BPO)

(2024-05)

• Active listening, maintaining detailed records of interactions. Collaborate with cross-functional teams to address and troubleshoot technical issue, improving first call resolution rates.
• Exceptional customer experience, Address and resolve customer complaints or concerns in a professional and timely manner. Provide prompt and efficient responses to customer questions via phone, email.
• Maintain a high level of company product knowledge to effectively answer customer queries.

Grade 12 - Lenz public school (2003)

Level 4 Certificate - Office administration - South West Gauteng College TVET (2018)