Sales associate - Edgars
(2005-03 - 2012-05)
- Provide product information, replenish enough stock to the floor, alert customers of promotions, handle customers complaints, operate cash registry
Volunteer - Hlengiwe
(2013-01 - 2014-06)
- Assist the elderly with hygiene care, help with organizing and managing their medications, running errands and providing emotional support
Call center consultant - MSA
(2020-01 - 2022-02)
- Make quality calls to customers, Make and handle high volume calls, offer credit card applications, resolve issues
Training consultant - Ilanga Protea
(2014-06 - 2015-12)
- Outsource training programs, gather feedback from trainers and trainees after each session
Student advisor - Richfield
(2022-10 - 2024-03)
- Provide advice on course selections, be accessible if a prospect wants a campus visit, empower students with what the college provides
Customer care specialist (DFO) - Cosauce (BPO)
(2024-05)
- Active listening, maintaining detailed records of interactions. Collaborate with cross-functional teams to address and troubleshoot technical issue, improving first call resolution rates.
- Exceptional customer experience, Address and resolve customer complaints or concerns in a professional and timely manner. Provide prompt and efficient responses to customer questions via phone, email.
- Maintain a high level of company product knowledge to effectively answer customer queries.
