Tshepo Phaahla

Dedicated banking Employee with demonstrated expertise in providing exceptional customer experience and bringing out the best in all team members and colleagues. Expertise in all aspects of banking, including portfolio management and account development. Strong track record of producing sustained sales growth and excellence. Possess outstanding communication and interpersonal skills, enhanced by the ability to effectively attain all business and financial objectives.

Merchant Specialist at Highveld North MP - STANDARD BANK OF SOUTH AFRICA - Highveld North MP

(2017-06)

To proactively acquire new business for electronic (Business Online) and cash solutions from existing and new customers, ensuring that revenue growth required for Transactional Product Sales is achieved.

• Responsible for soliciting and maintaining relationships with merchant service customers.
• To proactively acquire Non-acquired Merchants from existing base of clients, ensuring that revenue growth required for merchant sales is achieved.
• Develop and implement effective customer retention strategies. Manage relationships with aligned portfolio of merchant service clients to increase products - penetration and retaining relationship
• Significantly boost overall customer satisfaction and develop relationships with internal and external stakeholders.
• Ensure 100% execution and utilisation of pay away report.

Small Enterprise Support Officer - STANDARD BANK OF SOUTH AFRICA - Mokopane

(2016-01 - 2017-06)

• Providing support to the Business bankers and Business Managers in servicing customers, attending to customer queries, reviewing credit applications and providing credit administration support.
• Managing the portfolios in the absence of Bankers and BM's
• Eco-system- leveraging on other opportunities, sending leads to other stakeholders i.e Business online, Sbib

Workplace Banking Consultant - STANDARD BANK OF SOUTH AFRICA - Mokopane

(2014-02 - 2016-01)

• Creating and maintaining relationship with companies to offer financial literacy and position our personal banking offerings to employees
• Referring leads to other stakeholders, Sbib, Business banking and Business online leads

Proactive Sales Consultant - STANDARD BANK OF SOUTH AFRICA - Witbank/Mokopane

(2011-01 - 2014-01)

• To attract and acquire new personal markets business by leveraging off the small enterprise relationships
• To provide an onsite selling capability to employees within business banking segments.

Relieving as a Business banker and Customer Consultant - STANDARD BANK OF SOUTH AFRICA

(2010-01 - 2011-01)

Service Consultant - STANDARD BANK OF SOUTH AFRICA

(2008-01 - 2010-01)

Float (Teller, Enquiries Clerk, and Customer Consultant) - STANDARD BANK OF SOUTH AFRICA

(2004-01 - 2008-01)

Postgraduate Diploma in Management - Management - Regent Business School (2021-01)

BA - Health Science and Social Services - University of South Africa (2016-01)

National Certificate in Banking - Banking - Cornerstone (2018-01)