Tshidi “prio.” Mkhize

I am a dedicated customer-focused professional with over 10 years of experience in customer service and support roles. Passionate about creating exceptional customer experiences, I excel in identifying customer needs, providing tailored solutions, and delivering high-quality service across multiple platforms, including phone, email, and live chat.

Customer Service Consultant/QA Agent at Affinity Health Limited (2020-02 – 2024-11)

Pregnant had to take care of newborn

• Responding to customer inquiries via phone, email, chat, or in person.
• Helping customers with product or service issues.
• Offering guidance and advice to ensure customers are satisfied with the product or service.
• Addressing customer complaints or concerns in a professional and timely manner.
• Finding solutions to problems, including issuing refunds, replacements, or compensation if necessary.
• Ensuring customer issues are resolved to their satisfaction, keeping in mind company policies.
• Maintaining in-depth knowledge of the products or services offered.
• Educating customers about product features, specifications, and benefits.
• Assisting customers in making informed decisions.
• Conducting tests on products, services, or software to ensure they function as expected.
• Identifying defects, issues, or bugs in the product or service during the testing phase.
• Ensuring the product or service meets the quality specifications and requirements set by the company or client.

Restaurant Manager/Customer Service at Steers (2016-03 – 2019-06)

Pregnant had to look after baby

• Receiving and capturing of stock
• Ordering stock
• Taking orders correctly, from customers quickly & efficiently
• Stock taking
• Filling and cashing up, banking, safe drops
• Ensuring compliance with hygiene, health & safety legislation
• Managing employees schedule
• Planning organization, staffing, leading and controlling of day to day running of the restaurant
• Review performance
• Motivate employees to reach targets
• Customer service
• Overseeing team performance
• Handling customer complaints

Data Capturer at QUEST (2014-01 – 2014-12)

Contract ended

• Data Capturer
• Capturing of invoices, statements, reports, personal details, documents & information of clients
• Scanning through information to identify pertinent information
• Create accurate spreadsheet
• Ensuring captured data is backed up
• Capturing of bank deposit slips

Data Capturer at First National Bank (2013-06 – 2013-12)

Agency Contract Ended

• Data Capturer
• Capturing of invoices, statements, reports, personal details, documents & information of clients
• Scanning through information to identify pertinent information
• Create accurate spreadsheet
• Ensuring captured data is backed up
• Capturing of bank deposit slips

Sales Accounts Clerk/Receptionist/Internal Auditor (Trained internally) at John Craig (2010-06 – 2013-06)

Part time contract ended

• Audit, examine and analyze company records and financial documents
• Handling of employee's disciplinary hearings
• Compliance identification (Risks, fraud, data, theft)
• Checking the accuracy of financial reports
• Ensuring the business adheres to policies, procedures, legislations and regulations
• Safe guarding assets
• Stakeholder communication
• Filling & managing customer accounts/ data
• Selling of company insurance (Telesales)
• Organize office
• Provide accounting & clerical support to the accounting department
• Compile reports on activity areas
• Opening & approving or declining new accounts
• Meeting and greeting clients
• Answering and forwarding phone calls
• Screening phone calls
• Sorting & distributing mails/post
• Keeping the reception area tidy
• Arranging couriers
• Booking meetings

Matric – Aurora Girls High (2007)