Tshililo Phadagi
Business Management
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About
Dedicated and customer-focused Business Management professional with a National Diploma in Business Management and practical experience in cashiering, customer service, financial record-keeping and business development. Experienced in processing cash, credit and cheque transactions, handling customer enquiries, monitoring cash flow, maintaining accurate records, conducting market research, preparing business proposals and reports, and supporting sales and client engagement activities. Strong communication, interpersonal, listening, problem-solving and teamwork skills, with the ability to work independently and under pressure.
Experience
Cashier - Thohoyandou Farmcity - Thohoyandou
(2022-01)
- Process cash, credit and cheque transactions accurately and efficiently.
- Provide professional and courteous customer service throughout customer interactions.
- Handle customer enquiries and resolve billing discrepancies promptly and professionally.
- Monitor daily cash flow, identify discrepancies and report issues to management.
- Maintain accurate transaction and financial records in line with established procedures.
- Maintain an organised, clean and welcoming cashier station.
- Assist with training new cashiers on transaction procedures and customer service standards.
- Ensure compliance with established cashiering and financial control procedures.
Business Development Officer – Intern - Vhembe TVET College – Centre for Entrepreneurship and Rapid Incubation (CFERI) - Sibasa
(2018-01 - 2020-01)
- Conducted market research to identify potential clients and new business opportunities.
- Assisted with the development and implementation of sales and business development strategies.
- Prepared business proposals, reports and presentations for senior management.
- Supported customer acquisition and revenue-generation initiatives.
- Coordinated with the marketing team to align promotional activities with business development objectives.
- Built and maintained relationships with existing and prospective clients.
- Developed and maintained client databases to support targeted outreach and follow-up.
- Monitored sales performance and prepared reports to support management decision-making.
- Supported client engagement and continuous improvement initiatives.
In-Service Training - Thulamela Local Municipality - Thohoyandou
(2014-03 - 2016-08)
- Completed practical workshops on financial accounting principles, record-keeping and discrepancy reporting.
- Participated in customer service training focused on transaction accuracy and professional service delivery.
- Received practical exposure to business development strategies, market research and client relationship management.
- Attended seminars on effective communication and conflict resolution.
- Participated in professional development activities relating to financial compliance and audit preparation.
- Worked in team-based training activities focused on collaboration and problem solving.
Education
National Diploma - Business Management - Ehlanzeni TVET College, Nelspruit (2012-06 - 2013-12)
National Senior Certificate / Grade 12 - Ndaedzo Secondary School, Thohoyandou
