Tshimangadzo Ndou

I am a highly motivated, versatile, and experienced professional with a comprehensive background spanning administration, operations, security management, and customer service. With a strong foundation in digital tools, office computing, and financial fundamentals, I excel at driving process improvements, securing assets, and maintaining high levels of client satisfaction. I am an analytical thinker, a clear communicator, and am actively seeking entry-level to experienced roles where I can contribute immediate value.

Control Room / Switchboard Operator at Riskcon Security (Mar 2021 – Present)Managed access control, conducted strict security checks, verified purchases, performed store patrol duties, and addressed customer inquiries efficiently to ensure safe operations.Sales & Marketing Manager / Area Manager at Proud Advancement Center (Feb 1999 – Dec 2018)Oversee day-to-day sales operations, customer relations, and banking interactions. Supervised accurate stock taking, credit control (reducing discrepancies by 15%), and data capturing. Managed front-desk operations and handled over 100 customer inquiries daily.

Masters Diploma in Office and Production Computing – Career Computer College (2000 – 2003)Online Certificates in Public Service &

• Finance – National School of Government (2023)Modules: Financial Management &

• Budgeting, Strategic HR, Ethics, Performance Management.Professional Certificates – Alison Academy &

• Randhills Academy (2020 – 2023)Modules: Project Management in Practice, Public Key Cryptosystem, CCTV Operations, Call Centre Management.Higher Doctorates (Th.D / Ph.D) – Theological &

• Metaphysical Studies (1992 – 2017)