Tsholofelo Motshwane

Im an Omni Channel Agent whom is driven and a top performer

Talent

Johannesburg, GautengMember since April 27, 2026

Communication Skills (Verbal and Written)Computer LiteracyComplaint Handling and ResolutionCustomer Service ManagementConflict ResolutionAnalytical Thinking and Problem SolvingReport Writing and CSAT AnalysisStakeholder EngagementCommunication Skills (Both Verbal and written)Report writing and CSAT anaylsis

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Communication Skills (Verbal and Written)Computer LiteracyComplaint Handling and ResolutionCustomer Service ManagementConflict Resolution

About

Results-driven customer service professional with over 10 years' experience in handling customer complaints, resolving complex queries and improving customer satisfaction. Proven ability to investigate issues, analyse trends, and implement effective solutions. Strong communicator with a commitment to compliance, accountability and delivering high-quality service.

Experience

Omni Channel Representative at MULTICHOICE (2019-10 – 2024-11)

Handled and resolved customer complaints across multiple channels and provided technical support for DSTV products and services.

Handled and resolved customer complaints across multiple channels (calls, emails, digital platforms)
Investigate complex customer issues and provide timely, effective resolutions
Analyses CSAT scores and identify trends to improve customer experience
Maintain accurate customer records, including billing and account updates
Provide technical support for DSTV products and service
Manage escalations and ensure compliance with company processes
Support customer retention through effective problem-solving and service delivery
Managed 50 calls and 100 emails per day to reach KPIs

Decoder Care Contract (OUTBOUND) at MULTICHOICE (2013-11 – 2019-09)

Managed customer complaints, policy queries and claims through outbound calls for sales, retentions and customer service.