Tsholofelo Ndlovane

Results-driven law student with a unique blend of legal, sales, administrative, media relations and customer service expertise. Proven ability to thrive in dynamic environments, driving effective collaboration, problem-solving and customer-centric approaches.

Customer Loyalty Consultant / Call Centre Agent at Customer Loyalty Consultants (CLC) (2025-07 – Present)

• Handle customer interactions professionally while providing accurate information and effective assistance.
• Follow company procedures and quality standards when managing customer queries and service-related matters.
• Demonstrate strong communication, active listening and problem-solving skills in a fast-paced environment.
• Promoted to the validation team, supporting validation processes and quality-focused administrative work.

Legal Assistant at EN Phasha Attorneys

• Provided administrative support to attorneys and law office staff.
• Prepared, edited, and proofread legal documents and correspondence.
• Assisted with case management, research, and trial preparation.
• Maintained organized files, records, and databases.
• Delivered exceptional client service and communication support.

Personal Financial Advisor at Old Mutual SA

• Developed and maintained client relationships through needs assessments and personalized financial planning.
• Conducted financial analyses, recommended products and services, and ensured compliance.
• Enhanced business growth through marketing initiatives and market presence enhancement.

Administrator at BL Holdings

• Coordinated daily operations, managed supplies and equipment, and maintained vendor relationships.
• Streamlined administrative processes, improving efficiency and cost saving.
• Scheduled meetings, conferences and appointments, ensuring effective communication and time management.

Reporter at Mamelodi Community Radio Station

• Researched and investigated local stories through interviews, press releases, and firsthand observations.
• Conducted interviews with key stakeholders, community leaders, and relevant sources to gather information for news stories.
• Collaborated with editors, producers, and other team members to ensure accurate and compelling news coverage while participating in editorial meetings to discuss story ideas and angles.

National Senior Certificate - Matric – Mamelodi Secondary (2013)

Diploma in Journalism – Roseland College (2016)

Higher Certificate in Paralegal – Southern Business School (2020)

Bachelor of Arts in Law – Studio