Customer Loyalty Consultant / Call Centre Agent at Customer Loyalty Consultants (CLC) (2025-07 – Present)
- Handle customer interactions professionally while providing accurate information and effective assistance.
- Follow company procedures and quality standards when managing customer queries and service-related matters.
- Demonstrate strong communication, active listening and problem-solving skills in a fast-paced environment.
- Promoted to the validation team, supporting validation processes and quality-focused administrative work.
Legal Assistant at EN Phasha Attorneys
- Provided administrative support to attorneys and law office staff.
- Prepared, edited, and proofread legal documents and correspondence.
- Assisted with case management, research, and trial preparation.
- Maintained organized files, records, and databases.
- Delivered exceptional client service and communication support.
Personal Financial Advisor at Old Mutual SA
- Developed and maintained client relationships through needs assessments and personalized financial planning.
- Conducted financial analyses, recommended products and services, and ensured compliance.
- Enhanced business growth through marketing initiatives and market presence enhancement.
Administrator at BL Holdings
- Coordinated daily operations, managed supplies and equipment, and maintained vendor relationships.
- Streamlined administrative processes, improving efficiency and cost saving.
- Scheduled meetings, conferences and appointments, ensuring effective communication and time management.
Reporter at Mamelodi Community Radio Station
- Researched and investigated local stories through interviews, press releases, and firsthand observations.
- Conducted interviews with key stakeholders, community leaders, and relevant sources to gather information for news stories.
- Collaborated with editors, producers, and other team members to ensure accurate and compelling news coverage while participating in editorial meetings to discuss story ideas and angles.
