M.a Qhala

Result-driven Customer Relations and Administration Professional with a proven track reference in the automotive and premium service sectors. Adept at managing customer journeys, maximizing Customer Satisfaction Index (CSI) scores, and streamlining frontline dealership operations. Combines strong conflict resolution skills with a sharp eye for administrative efficiency to drive brand loyalty and operational access.

Customer Relations & Marketing Manager at BMW Bryanston (2020-01 – 2022-12)

• Elevated the dealership's customer journey by managing the end to end delivery experience, directly contributing to higher Customer Satisfaction Index scores.
• Developed and executed targeted digital marketing campaigns and showroom events that increased inbound sales leads and showroom foot traffic.
• Implemented a proactive customer retention strategy, managing post-sale follow-ups to maximize repeat business and trade-in opportunities.
• Safeguarded brand integrity by ensuring all digital content, local advertising and vehicle launch events strictly aligned with premium manufacturer corporate standards.
• Acted as the final point of contact for complex customer complaints. Resolved issues with diplomacy and speed, turning negative experiences into opportunities to rebuild trust.

Real Estate Administrator at Powerhouse Properties (2025-01 – Present)

• Managed the administrative pipeline for residential listings, ensuring 100% data accuracy on major property portals.
• Coordinated compliance tracking (FICA) and documentation for all incoming Offers to Purchase, reducing processing delays with conveyancing attorneys.
• Served as the primary point of contact for clients, tenants, and external stakeholders, streamlining office communication and lead distribution.

Rental Property Practitioner at Live Real Estate (2023-01 – 2024-12)

• Managed an extensive portfolio of residential rental properties, maintaining low vacancy rates through proactive marketing and strategic tenant placement.
• Executed comprehensive ingoing and outgoing property inspections, meticulously documenting conditions to ensure fair deposit resolution.
• Enforced strict compliance with the Rental Housing Act and FICA regulations across all lease agreements and tenant vetting processes.
• Coordinated day to day property maintenance by sourcing reliable contractors, balancing landlord budgets with swift tenant resolution.

Sales Property Practitioner at Engel & Völkers (2023-01 – 2023-12)

• Secured and managed a diverse portfolio of residential property listings, utilizing comparative marketing analysis to ensure competitive and accurate pricing.
• Negotiated high-value property sales from initial offer to final signature, successfully balancing buyer budgets with seller expectations.
• Facilitated the legal contract pipeline by drafting precise Offers to Purchase and ensuring 100% compliance with FICA and property regulations.
• Collaborated with conveyancing attorneys and bond brokers to streamline the transfer process, keeping clients informed and reducing registration delays.

Property Practitioner Training in Sales and Rentals – Engel & Volkers Fourways (2023-01 – 2023-12)

BA in Motion Picture Medium in Motion Picture Medium – AFDA Film and Television Institution Johannesburg (2016-01 – 2018-12)

Higher Certificate in Film and Television Production in Film and Television Production – AFDA Film and Television Institution Johannesburg (2015-01 – 2015-12)

National Senior Certificate – Welkom High School (2010-01 – 2014-12)