Tsholofelo Nkaiseng

A dedicated and detail-oriented Quality Technician with over 7 years of experience in the manufacturing and additive manufacturing environment. Recently transitioned from production to the Quality Department, where I am currently leading the company's ISO 9001:2015 certification initiative. My background in Additive Manufacturing (AM), combined with hands-on experience in process engineering and project management, enables me to integrate technical understanding with strong quality control practices.

As the sole representative in the Quality Department, my long-term goal is to establish a fully functional Quality Management System (QMS) and build a department that drives continuous improvement and compliance across all business areas.

Quality Technician - Company Name - Location

(2024-01)

• Leading the company's journey toward ISO 9001:2015 certification, including the development of procedures, policies, and records.
• Conducting quality inspections, process audits, and documentation reviews to ensure compliance with quality standards.
• Managing non-conformances, root cause analyses, and corrective action plans.
• Creating and maintaining Standard Operating Procedures (SOPs) and quality documentation.
• Collaborating with engineering, maintenance, and production teams to address quality issues and streamline workflows.
• Overseeing process engineering and project management activities to improve production efficiency and reduce waste.
• Acting as the primary point of contact for all quality-related matters, representing the Quality Department in management meetings.
• Developed and implemented a structured documentation control system in preparation for ISO 9001 audit.
• Reduced rework and process variation through process mapping and corrective action tracking.
• Initiated cross-departmental quality awareness campaigns and training sessions.

Additive Manufacturing Technician - Company Name - Location

(2018 - 2024)

• Operated, maintained, and calibrated industrial 3D printers (FDM, SLA, SLS, and Metal AM systems).
• Prepared 3D build files, conducted print parameter optimization, and executed post-processing operations.
• Performed quality inspection and dimensional verification of printed parts.
• Assisted engineers in evaluating prototype designs and implementing process improvements.
• Prepared production reports and maintained traceability of materials and build data.
• Supported several successful R&D projects using AM technologies.
• Developed improved procedures for build preparation and machine maintenance.
• Contributed to reducing production delays by introducing a maintenance and calibration schedule.

[Qualification Title – e.g., National Diploma] - [Mechanical / Industrial / Manufacturing Engineering] - Institution Name