Twane Smith

Professional • Reliable • Driven

Quotes Accident Assistant - Quotes Accident

(2024-01 - 2025-12)

• Handled accident-related queries, processed quotes and assisted clients with claims information.
• Provided professional customer service, maintained accurate records and worked closely with clients and insurers to ensure a smooth and efficient claims process.
• Demonstrated strong communication, problem-solving and attention to detail while managing multiple cases and meeting daily targets.

Control Room Operator - Agri Eastern Cape

(2022-01 - 2024-12)

• Monitored and coordinated real-time agricultural operations, ensuring effective communication between field teams, emergency services and stakeholders.
• Generated radio and digital dispatch systems to manage incident reports, equipment tracking and field support.
• Maintained accurate logs, responded swiftly to alerts and irregularities, and played a key role in ensuring safety protocols were followed.
• Demonstrated strong situational awareness, multitasking ability and calm decision-making in high-pressure environments.

Control Room Operator - Atlas Security

(2019-01 - 2022-12)

• Managed real-time security operations, coordinated rapid response teams, and monitored 24/7 alarm activations, CCTV systems and emergency signals.
• Analysed incidents, dispatched security personnel and maintained detailed incident reports under pressure.
• Communicated effectively with clients and team members, upheld safety protocols, and ensured a secure environment.
• Received training in high-stress environments and developed strong problem-solving and decision-making skills.

Account Assistant / Claims Handler - Glass Head Office

(2025-09-16 - 2026-09-16)

Worked in a fast-paced head office environment, supporting the insurance industry by managing and processing claims, liaising with brokers and clients, and ensuring efficient service delivery. Key responsibilities included:

• Loading and processing insurance claims with clients and brokers, ensuring accuracy and compliance with company procedures.
• Responding to broker enquiries and inquiries, resolving issues timeously and maintaining excellent customer service.
• Managing broker enquiries and liaising with insurance companies to obtain information and updates on claims.
• Assisting the service teams with their queries, providing accurate information, updates and follow-ups to ensure prompt resolution.
• Overseeing the service teams' workflow enquiries, ensuring efficient turnaround times and high service levels.
• Authorising service teams to purchase high-priced windscreens and rear lights when required, ensuring quality, compliance and competitive pricing.

Matric Certification - DF Malherbe high school (2017-12)