Tylor Patience

I am currently an experienced and dedicated consultant with over four years of customer service experience in assisting clients to meet and exceed their goals. Skilled in handling multiple tasks efficiently while maintaining high levels of accuracy and professionalism. I possess a background in admin, escalations, sales and telephonic operations. I am committed to continuous development and eager to apply my strong work ethic, adaptability and problem solving skills to team goals.

NEW BUSINESS CONSULTANT - CAPFIN PTY LTD

(2024-10)

Assist with customer service queries such as: - but noy limited to:

• Processing refund requests, settlement quotes and paid-up letters
• Sending sms's as per customers needs i.e., POI details, settlement quotes and payment details
• Sending of documents as per customer's needs i.e., loan statement, loan agreement & loan quotes
• Gathering information from transactions tab to provide customers with feedback on payment related queries

JUNIOR SALES ADMINISTRATOR - MWEB

(2023-07 - 2024-05)

• Assisting customers with orders inbound and outbound
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
• Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time saving for the sales administration team.
• Maintained accurate records of client interactions in CRM software for better tracking of communications history and future actions needed.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Liaising with internal departments with queries on orders.
• Assisting with any additional projects or requirements within the department.
• Increasing customer spend by discussing specials and promoting new products lines.
• Receiving and actioning orders via e-mail.

GUEST RELATIONS OFFICER - HYPROP

(2020-12 - 2023-04)

• Responded to telephonic calls, emails and walk-in enquiries.
• Aid supervisor and colleagues.
• Assist with sales of gift cards, marketing leasing, parking and general mall issues and queries.
• Admin (data capturing)
• Resolve sources of dissatisfaction implementing processes to prohibit future obstacles.
• Maintaining consistent positive customer feedback.
• Enhanced response and resolution systems to meet changing demands.

Matriculation - Belville Technical High School (2018)

N2 - Electrical Engineering - Bolland Strand (2019 - 2020)