Tyroleen Van wyk

Experienced administrative, office management and operations professional with more than 20 years of combined experience across administration, hospitality, customer service, finance support, sales, project coordination and office operations. Strong in staff supervision, executive support, customer relations, cash and stock control, tender administration, financial administration and stakeholder communication. Highly organised, adaptable and detail-oriented, with a proven ability to manage competing priorities, work under pressure and maintain professional standards independently or within a team.

Bar Manager / Supervisor - Boithabisong Sports Bar

(2018-11 - 2025-06)

• Managed daily bar operations, service standards, opening and closing procedures and customer experience.
• Supervised, trained and performance-managed staff; communicated policies, standards and procedures.
• Controlled cash-ups, floats, stock levels, ordering, deliveries, supplier liaison and cost-control procedures.
• Maintained hygiene, health, safety, licensing and responsible-service standards.
• Resolved customer complaints, coordinated promotions and implemented improvements to products and service.
• Prepared operational/financial information for management and oversaw slot-machine payouts and cash-ups.

Receptionist / Office Administrator - Maitland Group

(2019-06 - 2019-09)

• Managed reception, switchboard, visitor registration, parking and front-of-house service.
• Coordinated boardroom schedules, refreshments, office supplies, post, couriers and purchase orders.
• Performed data capturing, filing and general administration while supporting building checks and daily closing procedures.
• Followed up tenant payments and meeting-room billing and communicated queries to management.

Personal Assistant / Administrator - Mahoua Tax & Accounting

(2014-03 - 2018-07)

• Managed the manager’s diary, meetings, minutes, correspondence, travel and event arrangements using Outlook.
• Supported SARS e-Filing and VAT, UIF, COIDA, CIPC, tax-clearance and related applications and submissions.
• Handled petty cash, procurement, office administration, filing, data capturing and client/visitor liaison.
• Supported debtor follow-ups, trust submissions, client research, presentations and urgent administrative matters.

Administrator / Sales / Web Designer - Big Wig Web

(2013-10 - 2014-02)

• Handled sales, client acquisition and sales administration, including interviewing prospective sales candidates.
• Designed websites, troubleshot client websites and supported ongoing client service.
• Prepared tender submissions, attended tender meetings, provided feedback and created email campaigns.

Administrator / Sales & Project Administrator - Career Path Solutions (CPS)

(2012-06 - 2012-11)

• Managed student records, training documentation, facilitator/student coordination and schedules.
• Compiled training manuals, exam papers, timetables, applications and monthly reports.
• Supported tender registration, client follow-ups, petty cash, filing, data capturing, meeting minutes and office administration.

Manager / Credit Controller / Project Manager - ADAH Electrical & Construction

(2011-11 - 2012-05)

• Managed tender administration, invoicing, credit control, supplier follow-ups, purchase orders and payments.
• Managed accounts administration, creditor reconciliations, payroll administration and Pastel invoicing.
• Supervised approximately 20 employees, including timesheets, attendance, wages and payslip administration.
• Managed stock, petty cash, bank-statement capturing, credit notes and sales analysis.

Office Manager / Administrator - KPG Media Technologies

(2011-02 - 2011-10)

• Managed office administration, quotations, cash sales, purchases, invoicing and reporting on Pastel.
• Registered tenders, sourced opportunities, followed up overdue payments and managed supplier queries.
• Handled stock-taking, daily cash deposits, petty cash, payment schedules, contracts, mail and courier services.
• Supported sales administration, appointments, customer records and general office operations.

Inbound Call Centre Agent - Open Learning Group (OLG)

(2008-12 - 2009-03)

• Handled student and customer enquiries, assessment bookings and examination information.
• Provided telesales support and clear, accurate information while maintaining professional customer service.

Administrator / PA / Receptionist - KM Installations

(2008-08 - 2008-11)

• Managed reception, calls, meetings, presentations, minutes, correspondence and executive scheduling.
• Supported quotations, invoices, petty cash, timesheets, temporary wages, creditor payments and reconciliations.
• Assisted with tenders, project administration, job cards, mail, travel arrangements and supplier coordination.

Receptionist / Duty Manager - The Don Suite Hotels

(2006-04 - 2008-07)

• Managed guest check-in/check-out, reservations, booking systems, guest accounts and payments.
• Coordinated front desk, housekeeping and food-and-beverage operations during shifts.
• Handled guest enquiries, complaints and emergencies while maintaining hotel service standards.

Inbound Customer Service Agent - Uthingo (National Lottery)

(2005-02 - 2006-03)

• Handled high-volume customer calls covering lottery products, results, ticket issues and general enquiries.
• Troubleshot lottery-machine queries, promoted products and jackpots and maintained clear customer communication.

Cashier / Packer - Clicks

(2004-05 - 2005-01)

• Processed cash, card and mobile payments, refunds and exchanges and balanced the cash drawer.
• Provided customer assistance, checked pricing and packed purchases carefully.

Receptionist / Personal Assistant - Yasny Management Services

(2003-01 - 2004-04)

• Provided executive administrative and front-desk support, including calls, visitors, diaries and appointments.
• Coordinated meetings, travel, accommodation, correspondence, presentations, filing and office supplies.
• Supported expense claims, account queries, budget administration and general office coordination.

Matric - Oakdale Secondary School (2002)