Urvashi Sharma

To secure a challenging position in a reputable organization to expand my learning's, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Operation Teams at Outwit Bright Startup Solution PVT.LTD (2021-05 – Present)

Responsible for answering phones, explaining products/services, monitoring debt collection, obtaining customer information, and understanding customer specifications.

• Answering phones and explaining the product and services offered by the company.
• Monitoring all aspects of the collection of debts.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.

Virtual Customer Associate at TECH MAHINDRA CHANDIGARH (2022-07 – 2022-12)

Resolved customer issues, product purchase queries, returning issues, and other customer problems with perfect contact delivery.

• Resolve issues and queries of customers.
• Resolve product purchase queries of customers.
• Resolve returning issues.
• Resolve other issues of customers.
• Perfect contact delivery

Data Analyst at Walmart (2023-11 – 2024-10)

Analyzed large datasets from retail operations to identify sales trends, inventory issues, and customer behavior insights. Created interactive dashboards and conducted A/B testing.

• Analyzed large datasets from retail operations to identify sales trends, inventory issues, and customer behavior insights.
• Created interactive dashboards and reports using tools such as Excel, Power BI, or Tableau for internal stakeholders.
• Collaborated with cross-functional teams including supply chain, merchandising, and marketing to support data-driven decision-making.
• Automated data collection and cleansing processes to improve reporting efficiency and accuracy.
• Utilized SQL to query databases and extract relevant information for ad hoc and recurring analysis.
• Conducted A/B testing and performance analysis to evaluate the effectiveness of pricing strategies and promotional campaigns.
• Prepared presentations and visualizations to communicate findings and recommendations to management.
• Ensured data integrity and maintained documentation for all data sources and transformation processes.

Executive at AIRBNB (2025-03 – 2025-05)

Managed strategic initiatives to enhance operational efficiency and user experience. Oversaw cross-functional projects and analyzed business performance data.

• Managed and coordinated strategic initiatives to enhance operational efficiency and improve user experience on the Airbnb platform.
• Oversaw cross-functional projects involving teams such as customer support, product, and community management.
• Analyzed business performance data to identify trends, opportunities, and areas for process improvement.
• Built and maintained relationships with key stakeholders, including hosts, guests, and external partners.
• Contributed to the development and execution of regional growth strategies, including market expansion and community engagement.
• Supported leadership with data-driven reports, KPIs, and presentations to guide high-level decision-making.
• Ensured compliance with local laws and Airbnb's policies regarding short-term rentals and customer transactions.
• Championed initiatives focused on customer satisfaction, safety, and platform trust.

Secondary – CBSE (2013 – 2013)

Diploma in Hotel Management – Ganpati Institute of Hotel Management (2015 – 2018)

Job Training in Hotel Management – Holiday Inn Hotel (2016-06 – 2016-08)

Job Training in Hotel Management – Ramada Plaza (2017-06 – 2017-09)

Job Training in Hotel Management – GM Continental (2018 – 2018)