Logan Lynch
Customer Support Specialist
About
Results-driven Customer Support Specialist with over four years of experience in customer service, account support, and team coaching within fast-paced international environments. Proven ability to resolve complex customer issues, support operational excellence, and improve customer satisfaction. Experienced in handling payment queries, account management, dispute resolution, and mentoring colleagues as a Subject Matter Expert.
Recognized for strong communication skills, professionalism, attention to detail, and the ability to perform effectively under pressure.
Experience
Customer Support Agent - Telus Digital International
(2024-07)
- Assist customers with live and scheduled food delivery orders.
- Resolve customer concerns efficiently and professionally.
- Handle payment-related queries and transaction issues.
- Maintain high service quality while achieving performance targets.
- Deliver customer-focused solutions that improve satisfaction and retention.
- Consistently maintained excellent customer service standards in a high-volume support environment.
Subject Matter Expert (SME) - Teleperformance
(2022-10 - 2024-07)
- Served as the primary escalation point for complex customer enquiries.
- Provided coaching, support, and guidance to team members.
- Assisted with team administration and operational tasks.
- Managed both personal and business customer accounts.
- Supported quality assurance and process improvement initiatives.
- Recognized as a trusted knowledge resource and mentor within the team.
Assistant Rigger - I-Rigging Solutions
(2022-03 - 2022-06)
- Assisted with lifting, moving, and securing heavy equipment.
- Supported installation and removal of construction equipment.
- Conducted equipment safety inspections.
- Maintained compliance with workplace safety procedures.
- Ensured work areas remained clean and hazard-free.
Replenisher - Woolworths
(2021-08 - 2022-02)
- Assisted customers and provided in-store support.
- Contributed to merchandising and stock presentation.
- Maintained store standards and visual appearance.
- Supported achievement of sales and operational targets.
Education
National Senior Certificate - Matric - Plumstead High School (2020)
