Logan Lynch

Results-driven Customer Support Specialist with over four years of experience in customer service, account support, and team coaching within fast-paced international environments. Proven ability to resolve complex customer issues, support operational excellence, and improve customer satisfaction. Experienced in handling payment queries, account management, dispute resolution, and mentoring colleagues as a Subject Matter Expert.

Recognized for strong communication skills, professionalism, attention to detail, and the ability to perform effectively under pressure.

Customer Support Agent - Telus Digital International

(2024-07)

• Assist customers with live and scheduled food delivery orders.
• Resolve customer concerns efficiently and professionally.
• Handle payment-related queries and transaction issues.
• Maintain high service quality while achieving performance targets.
• Deliver customer-focused solutions that improve satisfaction and retention.
• Consistently maintained excellent customer service standards in a high-volume support environment.

Subject Matter Expert (SME) - Teleperformance

(2022-10 - 2024-07)

• Served as the primary escalation point for complex customer enquiries.
• Provided coaching, support, and guidance to team members.
• Assisted with team administration and operational tasks.
• Managed both personal and business customer accounts.
• Supported quality assurance and process improvement initiatives.
• Recognized as a trusted knowledge resource and mentor within the team.

Assistant Rigger - I-Rigging Solutions

(2022-03 - 2022-06)

• Assisted with lifting, moving, and securing heavy equipment.
• Supported installation and removal of construction equipment.
• Conducted equipment safety inspections.
• Maintained compliance with workplace safety procedures.
• Ensured work areas remained clean and hazard-free.

Replenisher - Woolworths

(2021-08 - 2022-02)

• Assisted customers and provided in-store support.
• Contributed to merchandising and stock presentation.
• Maintained store standards and visual appearance.
• Supported achievement of sales and operational targets.

National Senior Certificate - Matric - Plumstead High School (2020)