Operation Teams at Outwit Bright Startup Solution PVT.LTD (2021-05 – Present)
Responsible for answering phones, explaining products/services, monitoring debt collection, obtaining customer information, and understanding customer specifications.
- Answering phones and explaining the product and services offered by the company.
- Monitoring all aspects of the collection of debts.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
Virtual Customer Associate at TECH MAHINDRA CHANDIGARH (2022-07 – 2022-12)
Resolved customer issues, product purchase queries, returning issues, and other customer problems with perfect contact delivery.
- Resolve issues and queries of customers.
- Resolve product purchase queries of customers.
- Resolve returning issues.
- Resolve other issues of customers.
- Perfect contact delivery
Data Analyst at Walmart (2023-11 – 2024-10)
Analyzed large datasets from retail operations to identify sales trends, inventory issues, and customer behavior insights. Created interactive dashboards and conducted A/B testing.
- Analyzed large datasets from retail operations to identify sales trends, inventory issues, and customer behavior insights.
- Created interactive dashboards and reports using tools such as Excel, Power BI, or Tableau for internal stakeholders.
- Collaborated with cross-functional teams including supply chain, merchandising, and marketing to support data-driven decision-making.
- Automated data collection and cleansing processes to improve reporting efficiency and accuracy.
- Utilized SQL to query databases and extract relevant information for ad hoc and recurring analysis.
- Conducted A/B testing and performance analysis to evaluate the effectiveness of pricing strategies and promotional campaigns.
- Prepared presentations and visualizations to communicate findings and recommendations to management.
- Ensured data integrity and maintained documentation for all data sources and transformation processes.
Executive at AIRBNB (2025-03 – 2025-05)
Managed strategic initiatives to enhance operational efficiency and user experience. Oversaw cross-functional projects and analyzed business performance data.
- Managed and coordinated strategic initiatives to enhance operational efficiency and improve user experience on the Airbnb platform.
- Oversaw cross-functional projects involving teams such as customer support, product, and community management.
- Analyzed business performance data to identify trends, opportunities, and areas for process improvement.
- Built and maintained relationships with key stakeholders, including hosts, guests, and external partners.
- Contributed to the development and execution of regional growth strategies, including market expansion and community engagement.
- Supported leadership with data-driven reports, KPIs, and presentations to guide high-level decision-making.
- Ensured compliance with local laws and Airbnb's policies regarding short-term rentals and customer transactions.
- Championed initiatives focused on customer satisfaction, safety, and platform trust.
