Uviwe Tshaba

Responding to inbound customer calls, resolving queries, and providing information on insurance products and services. Selling and renew insurance policies, upselling/cross-selling where applicable, and meeting sales targets. Assisting customers with claims, providing guidance on the claims process, and ensuring timely resolution.

Call Centre Agent - Teleperformance

(2025-01)

• Responding to inbound customer calls, resolving queries, and providing information on insurance products and services.
• Selling and renew insurance policies, upselling/cross-selling where applicable, and meeting sales targets.
• Assisting customers with claims, providing guidance on the claims process, and ensuring timely resolution.
• Delivering exceptional customer service, addressing customer concerns, and resolving issues promptly.
• Accurately updating customer records, policy details, and claims information on company systems.
• Ensuring adherence to insurance regulations, industry standards, and company policies.
• Managing call volumes, resolving customer queries at the first point of contact, and escalating complex issues to senior agents or team leaders.

Collection Consultant - DMC

(2024-05 - 2024-12)

• Contact customers to discuss overdue accounts and negotiate payment plans.
• Send letters, emails, and make phone calls to customers regarding outstanding balances.
• Review and analyze customer accounts to identify payment trends and potential issues.
• Update customer records and account information in the database.
• Process payments, credits, and debits to customer accounts.
• Research and resolve customer disputes and complaints.
• Collaborate with internal teams to resolve customer issues.
• Meet or exceed monthly collections targets and goals.
• Stay up-to-date with industry regulations and company policies.
• Maintain accurate and detailed records of customer interactions.

Office Assistant - Bonmas Consulting

(2022-01 - 2023-12)

• Greeting and directing visitors, answering questions, and responding to complaints and requests.
• Making arrangements for meetings and travel.
• Performing basic office tasks, such as data entry, answering phones, taking messages, sorting mail, maintaining and updating filing, operating office machines, and arranging equipment maintenance and repairs.
• Planning and preparing for office events, such as meetings, conferences, and promotional activities.
• Ordering and distributing office supplies.
• Maintaining positive relationships with clients, and coworkers.
• Reviewing and updating office procedures to reduce errors and costs.
• Following and enforcing relevant policies, procedures, and regulations.

Tutor - Preply

(2021-02 - 2021-11)

• Working directly with students to assist them in gaining a better understanding of concepts.
• Contributing to student learning, growth and advancement
• Demonstrating academic competence in the subject area(s) and build a curriculum
• Maintaining a growth mindset toward student learning and teaching practice
• Facilitating problem-solving with a curious mind and critical thinking skills
• Create and administering weekly quizzes to track student progress.
• Review and recommend improvements to instructional materials.
• Collaborate effectively with parents and the organization to increase student performance.

Waitress - Café Bela

(2020-09 - 2021-01)

• Greeting guests, informing them of specials and menu changes, answering customer questions, and collecting and processing payments.
• Collaborating with peers and management to ensure outstanding levels of customer satisfaction.
• Facilitating special banquets, catering requests, and other events for guests.
• Training and coaching new servers while acting as a mentor to model restaurant procedures.
• Receiving ongoing commendation from restaurant customers, peers, and management for exceptional levels of guest service and satisfaction.

National Senior Certificate - George Randell High School (2014)