Va Flow

I am an Admin & Customer Support Specialist with a solid background in retail and administrative roles.

My focus is on keeping operations organized and ensuring every client feels heard.

I enjoy streamlining communication and managing the daily details that keep a business running smoothly. Whether handling high-volu

Freelance Communication Specialist at Preply (2025-01 – Present)

A leading global marketplace for online language learning.

• Managed a global client list, keeping retention high through great service.
• Created custom plans and workflows to help clients reach their goals.
• Used digital tools to provide a professional and seamless remote experience.
• Managed complex scheduling across multiple time zones with 100% reliability.

Customer Relations Manager at Hey Gorgeous Skincare (2020-01 – 2025-12)

A skincare brand focusing on natural formulations and digital-first retail.

• Managed bookkeeping and data entry using Xero and Sage to keep financial records accurate.
• Handled all order logistics from dispatch to delivery with 100% reliability.
• Built strong client relationships through proactive email support, leading to repeat sales.
• Simplified office systems by managing high-volume inboxes and digital files with focus and speed.

Retail Operations Supervisor at Health2You (2018-01 – 2019-12)

A health and wellness hub dedicated to personalized customer wellness.

• Managed daily shop operations and staff to keep the environment calm and productive.
• Oversaw the full digital order cycle to ensure every customer received their package accurately.
• Resolved complex customer issues in-person and online with professional and friendly service.
• Trained team members on service standards to keep the brand voice consistent.

Retail Account & Counter Manager at Luxury Cosmetics (2008-01 – 2018-12)

A boutique retailer representing high-end beauty brands in the South African market.

• Managed daily operations, inventory, and bookkeeping with 100% accuracy.
• Coordinated promotional events and scheduling to boost brand engagement and sales.
• Exceeded performance targets by creating organized workflows for the team.
• Led staff training to ensure every customer received professional and consistent service.

Certificate in Business Admin & Communication – A+ Computer School

Diploma/Certificate in Business Administration – Alison Online University