Valsha Sinclair

Dynamic and results-driven Control Room and Security professional with 15+ years of experience in surveillance, alarm monitoring, and emergency response coordination. Proven ability to lead control room operations, manage incidents, and ensure compliance with security standards. Strong leadership, decision-making, and problem-solving skills in high-pressure environments.

Control Room Operator - SA Metal Group

(2025-03)

• Monitor CCTV systems, vehicle tracking, and access control
• Coordinate emergency responses and incident handling
• Compile reports and investigate irregular activities
• Support operational administration and compliance

Surveillance / Security Officer - Power Play Global (LulaBets)

(2024-09 - 2025-03)

• Conduct real-time surveillance of gaming operations
• Ensure compliance with regulations and internal policies
• Compile detailed reports and assist in investigations

Alarm Management Agent - Pointer SA (Pty) Ltd

(2021-02 - 2023-05)

• Managed ±1000 alarms daily and prioritized incidents
• Dispatched response teams and emergency services
• Assisted in stolen vehicle recovery operations

Control Room Operator - Ramm Technologies

(2018-09 - 2021-02)

• Monitored vehicle tracking and alarm systems
• Coordinated response teams and technicians
• Generated tracking and movement reports

Client Care Consultant (Acting Supervisor) - Affinity Group

(2014-07 - 2017-09)

• Managed emergency assistance cases
• Acted in supervisory capacity when required

Customer Service Agent / Control Room Operator - Chubb Security Services

(2007-11 - 2014-06)

• Monitored alarms and dispatched armed response units
• Handled emergency calls and client communication

St. Andrews High School (2006)

Call Centre Course - Shine the Way (2007)

Customer Service Management - UNISA (2017)