Valsha Sinclair
Security Operations Specialist
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About
Dynamic and results-driven Control Room and Security professional with 15+ years of experience in surveillance, alarm monitoring, and emergency response coordination. Proven ability to lead control room operations, manage incidents, and ensure compliance with security standards. Strong leadership, decision-making, and problem-solving skills in high-pressure environments.
Experience
Control Room Operator - SA Metal Group
(2025-03)
- Monitor CCTV systems, vehicle tracking, and access control
- Coordinate emergency responses and incident handling
- Compile reports and investigate irregular activities
- Support operational administration and compliance
Surveillance / Security Officer - Power Play Global (LulaBets)
(2024-09 - 2025-03)
- Conduct real-time surveillance of gaming operations
- Ensure compliance with regulations and internal policies
- Compile detailed reports and assist in investigations
Alarm Management Agent - Pointer SA (Pty) Ltd
(2021-02 - 2023-05)
- Managed ±1000 alarms daily and prioritized incidents
- Dispatched response teams and emergency services
- Assisted in stolen vehicle recovery operations
Control Room Operator - Ramm Technologies
(2018-09 - 2021-02)
- Monitored vehicle tracking and alarm systems
- Coordinated response teams and technicians
- Generated tracking and movement reports
Client Care Consultant (Acting Supervisor) - Affinity Group
(2014-07 - 2017-09)
- Managed emergency assistance cases
- Acted in supervisory capacity when required
Customer Service Agent / Control Room Operator - Chubb Security Services
(2007-11 - 2014-06)
- Monitored alarms and dispatched armed response units
- Handled emergency calls and client communication
Education
St. Andrews High School (2006)
Call Centre Course - Shine the Way (2007)
Customer Service Management - UNISA (2017)
